"One of the Worst"1.0 starson by HD Aficionado
Pros: When it works its "just OK"
Cons: Too Many to list
Summary: I have been a loyal DirecTV subscriber for years and I have also been a loyal CNET user for years. I've used CNET's ratings to purchase all of my electronic equipment and have read these reviews because I believed them to be fair and unbiased. Just as I am now questioning DirecTV as my television provider, I am equally questioning CNET's neutrality when it comes to providing reviews. It is simply beyond me how CNET could give this equipment a very high 7.8 rating in light of the mass dissatisfaction with this product from DirecTV. Either 1) CNET has really missed the mark on this one (and if that is the case they should retract and review this product again) or 2) CNET has been compensated by DirecTV for providing a favorable review for a product that is clearly flawed. Don't just look at my review - look at the thousands of end-user reviews on Amazon, Circuit City, CNET and many others and all say the same thing with consistency - this is a TERRIBLE product.
I don't need to rehash what has gone wrong with this box because its the same problem everyone has had. It does not come remotely close to fulfilling expectations - so much so that I am giving serious thought to leaving DirecTV after over 10 years. Look, everyone makes mistakes and that's not a reason to leave by itself. But the way they have handled this (and I'm not alone) is awful. They (DirecTV) take no responsibility for it, lock you into an equipment leasing scheme that prevents you from returning the product for a refund, at times want to charge you to fix the flaws in their own product, and the only option you have - to replace the product - results in replacement boxes that are equally bad (they like to send refurbished ones too). I'm on my 4th - YES FOLKS - 4th box for this product. This has by far been the most negative consumer service experience I have ever had with any company and with any product. The next box I get will be Echostar.