"I am waiting on my 4th replacement unit in 8 months"1.0 starson by tjtechguy
Pros: Easy to use DVR interface - When it works.
Cons: Terrible product quality, sluggish response between remote and DVR functions, complete loss of stored video from hard drive malfunctions
Summary: This DVR is absolutely the most unreliable piece of electronic equipment I have ever used. I am now waiting for my 4 replacement unit to arrive. I started with a brand new HR20-100 which had problems with extremely delayed operation between the remote and the DVR functions (Fast Forward,Stop,Rewind) which caused a lot of frustration when navigating around commercials. Then the unit started having issues with the front panel indicators randomly lighting up. This brand new unit was then replaced with another HR20-100 refurbished unit that still continued to have sluggish response issues with the DVR remote control. This unit was then replaced with the HR20-700 unit that I have now. This unit has significantly better functionality when navigating through the DVR functions and the regular TV guide as well. This unit lasted about one month before it started to have sluggish DVR operation as experienced with the HR20-100 model. But this time the hard drive also completely "locked up" and the tech support people could not even trouble shoot the system or get the "re-format" function to work due to the major failure of the system. I am giving them this one last chance and then canceling the service if my 4th receiver has the same issues. My wife and I used the DVR's an average of 1-2 hrs each night and they were always plugged into a high quality power conditioning strip.Good luck on your search for a good DVR.....This is not the one.