TiVo HD DVR (20-HD hours)

CNET editors' review

• CNET editors' rating: 4.0 stars Excellent
  Detailed editors' rating
  Design : 9.0
  Features : 9.0
  Performance : 7.0
  Overall score: 8.3 (4.0 stars)

• Reviewed by:
  John P. Falcone
• Edited by:
  David Katzmaier
• Reviewed on: 07/23/2007
• Updated on: 12/09/2008
• Released on: 08/15/2007

When the TiVo Series3 finally arrived in September 2006, it was the first cable-compatible TiVo to record high-def programming. But that long-awaited Holy Grail of TiVos came with a prohibitive $800 price tag that, in a world where cable companies provide serviceable HD DVRs for just a few extra dollars added to the monthly bill, scared off all but the most loyal or well-heeled TiVo fans.

That's where the TiVo HD comes in. Except for a smaller hard drive and more-generic cosmetics (no OLED front panel display and a less-fancy remote control), the TiVo HD delivers, essentially, the same feature set as the Series3 model for a much more reasonable $300. We gave the TiVo HD high marks when it was released in July of 2007, but were frustrated by the lack of some classic TiVo features. As of fall 2007, however, TiVo has made good on all its promises, and then some: new enhancements have been added via a free firmware update, delivering the TiVo To Go, Multi-Room Viewing, and expandable storage features that had been lacking on the unit. Furthermore, the company has added compatibility with the Rhapsody online music service, which effectively turns your TiVo into an on-demand jukebox. Yes, the TiVo HD's CableCard compatibility still means sacrificing video-on-demand and any other interactive functionality your cable company offers. That said, thanks to the TiVo HD's networking capabilities, you're getting a variety of online features that few--if any--cable company DVRs can match, including access to downloadable video content (Amazon's Unbox and TiVoCast videos), Internet radio, podcasts, streaming of music and photos from a networked PC, the ability to copy recorded programs to portable devices and transfer them to other DVRs in the house, and online scheduling control.

Yes, TiVo usage still entails an additional fee--various plans are available, ranging in price from $8.31 to $16.95 a month (with even better deals available if you lock into TiVo's promotional plans before February 2, 2008), depending on whether you pay in yearly or monthly installments--but so do the "free" cable company DVRs. (Also of note: TiVo's lifetime subscription fee--a one-time fee for the lifetime of the product--is no longer offered, but the company sometimes offers deals to existing customers to transfer subscriptions from older models. Existing customers should call TiVo customer service to see if they're eligible for any such offers.) If you're frustrated by the uninspired design and confusing navigation of your cable company's DVR, or you're the type of user who appreciates the additional entertainment alternatives offered by online media options, the TiVo HD is worthy of your consideration--and unlike the previous Series3 model, it won't break the bank.

The big caveats: Before you consider the TiVo HD
Before we delve into the details of the TiVo HD, prospective buyers need to know the following:

• No satellite TV compatibility: The TiVo HD is designed to receive only cable and over-the-air antenna broadcasts. It will not work with DirecTV and Dish Network satellite receivers. (Both of those services offer their own competing HD DVRs instead.)
• No SDV compatibility until 2008: Some cable providers have plans to use a technology called "switched digital video" (SDV). The technology is designed to maximize their available bandwidth, so they can offer additional channels--especially HD ones. Unfortunately, SDV technology is inherently incompatible with CableCard devices from third parties, including the TiVo Series3 and the TiVo HD. However, TiVo has confirmed that a workaround--in the form of an add-on USB accessory--will be available by the middle of 2008. Assuming that the solution stays on schedule, SDV compatibility should be just months away.
• No on-screen access to video-on-demand or other cable interactive features: The TiVo HD's SDV incompatibility is due to the fact that the CableCard technology it utilizes is a one-way (downstream) system. That same restriction means the TiVo HD--like all current third-party CableCard devices--also can't access the other interactive features offered by cable providers, including video-on-demand. (Note that this restriction is only for ordering PPV events using the onscreen menu. With most cable providers, you can call on the phone and order PPV to watch live on your TiVo HD, although you usually won't be able to record it.) However, the TiVo HD does allow access to Amazon Unbox and TiVoCast online video content not found on standard cable DVRs (see below for more info).
• Cox and Comcast customers may want to wait: Both Cox and Comcast have partnered with TiVo for the company to deliver a TiVo-like interface to the cable providers' existing DVRs. While the so-called TiVo Service for Cable will be somewhat stripped down--it won't have any of the online features mentioned below--it will access SDV channels, video-on-demand, and pay-per-view content with no problems. That's because it will be a software upgrade from the cable company itself, and won't be reliant on CableCard technology. The oft-delayed TiVo Service for Cable is finally supposed to begin rolling out to certain Comcast and Cox markets in late 2007. Check out a video demo of the service on CNET TV.

TiVo HD's two CableCard slots are mounted on the front panel.

The basics: TiVo HD's DVR features
The TiVo HD's main mission is to record and play back TV shows. Along with its one-time rival, ReplayTV, TiVo pretty much invented the once-revolutionary hard disk DVR (digital video recorder) concept in the late 1990s, but it's since been commoditized by every cable and satellite TV provider under the sun. Basic features are as follows:

• Dual-tuner HD recording: The TiVo HD has two CableCard slots on its front side. Once the cards are installed (it accepts either two standard CableCards or a single multistream "M-Card"), the TiVo HD can record any of the channels (analog or digital, standard or high-definition) offered by your cable company. The important exceptions, as mentioned above, are video-on-demand programs as well as any channels using SDV technology. You can toggle back and forth between the two tuners by hitting the Live TV button on the remote.
• Over-the-air antenna recording: In addition to, or instead of, cable TV, the TiVo HD can receive and record standard-definition and high-definition TV signals via an antenna hookup (both analog NTSC and digital ATSC broadcasts are supported).
• Pause and rewind live TV: Like all previous TiVos--and all other DVRs--TiVo is always buffering live TV, so you can pause and rewind anything you're watching.
• 30-second skip: A quick and easy hack enables a 30-second skip feature on the TiVo HD. Once enabled, it makes skipping through commercial breaks on recordings as easy as tapping a button on the remote a few times. This feature won't be found on many--if any--cable company DVRs.
• EPG: All digital cable and satellite boxes and DVRs offer an onscreen EPG (electronic programming guide), but TiVo's steps it up a notch, with a degree of customization and configuration that most cable company DVRs don't offer. The guide extends 14 days into the future, and it can be displayed as a standard grid or as a split-screen "Live Guide," which breaks out several hours of program info from each channel on the right half of the screen.
• Season Pass: The TiVo Season Pass function lets you record every episode of a favorite show within the parameters you set. For instance, you can record every Law and Order episode on any channel and keep only the five most recent episodes, or you can record only the new (nonrerun) episodes in prime time, or both. This function has mostly been co-opted by other DVRs, but TiVo's Season Pass is generally more accurate and reliable than other cable DVR models, especially at delineating between new episodes and reruns.
• Wish List: The Wish List is just what it sounds like: you choose an actor, director, genre, or keyword, and TiVo will record any program that meets that criteria. Again, this feature is also starting to show up on other DVRs, but TiVo's implementation still tends to be more user-friendly than other versions we've seen.
• Universal Swivel Search: Earlier TiVos had a perfectly fine search function, but the company has upgraded the feature with something called Universal Swivel Search. In addition to being able to search on titles, actors, directors, and genres, Swivel Search adds cross-referenced lists, keywords, and related programs ("You may also enjoy..."). Moreover, Swivel Search goes beyond what's on TV, also searching programs available on TiVo via download on Amazon Unbox and TiVoCast.
• TiVo Suggestions: By default, TiVo also uses your TV downtime--overnight, when you're at work, and so forth--to record programs based on interests you express by using the thumbs-up and thumbs-down button on your remote. The more you vote on your viewing choices, the better your TiVo will become at finding similar, related programming, which it duly labels TiVo Suggestions. Some may object to this functionality as invasive or overkill--which is why it can be easily turned off--but for anyone who laments that there's never anything on TV, it's worth trying.
• KidZone: For parents looking for an easier way to control their children's viewing options, TiVo's KidZone function creates a walled garden of family-friendly viewing choices. Once engaged, the safe zone will let children watch only the shows and recordings you deem appropriate. Meanwhile, your episodes of Nip/Tuck, Family Guy, Dexter, and any other potentially offensive programs remain safely hidden from view until you disable the password-protected filter--presumably after the kids have been sent to bed. As such, KidZone goes above and beyond the simple ratings and channel lockouts available on other set-top boxes and TVs.
• Full resolution and aspect-ratio control: The TiVo HD offers a full range of resolution controls, so even the most demanding, tweak-happy high-def aficionado will find little to complain about. Component and HDMI output resolutions can be fixed to any standard resolution (480i, 480p, 720p, or 1080i) or--if your HDTV has the scaling wherewithal--you can send the unmodified, native resolution of the channel as well (e.g. 720p for ABC, ESPN, and Fox; 1080i for CBS, NBC, and HDnet; 480i for standard-def programming). Likewise, flexible aspect-ratio control lets you stretch, zoom, or pillarbox non-wide-screen programming, and you can set the pillarbox colors to gray or black, according to your preferences.

The TiVo HD's excellent remote is basically the same as most previous TiVo clickers.

The remote
The main TiVo HD unit itself has only a single button on its face, used for toggling the video output resolutions described above. Control options are left to the device's excellent remote. Shaped like a stretched-out peanut, it has a prominent TiVo button perched on its tip for accessing the main menu. Differentiation among button shapes makes navigating the remote by feel relatively easy. A smart-setup system lets the remote command your TV's power and input selection, while the volume control can affect either the television or an AV receiver. Prefer the backlit, "premium" model that comes with the Series3? You can buy it at TiVo's Web site for an additional $50. Alternately, any good universal remote will handle the TiVo HD's functions as well.

Setup
Like all recent TiVo models, the TiVo HD is completely network-ready and broadband enabled, straight out of the box. (Earlier TiVos needed to plug into a landline for their initial setup, which left anybody with cellular-only phone service or voice-over-IP out of luck, as they couldn't interface with cell phones and had iffy compatibility with VoIP services such as Vonage.) As with the Series3 and the Series2 DT, you just plug an Ethernet cable into its network port and you're good to go. If you prefer the wireless route, you can purchase the TiVo Wireless G USB Network Adapter, which interfaces with your home's Wi-Fi network. It's also compatible with WEP and WPA encryption. While the TiVo's built-in modem gets the job done via a phone line (it silently dials out in the middle of the night to keep the EPG up to date), the broadband connection is the way to go for anyone who wants to take advantage of TiVo's advanced networking and multimedia features, which distinguish TiVo from the rest of the DVR pack.

Unfortunately, you'll also have to schedule an installation with your cable company for the CableCard(s). We're still not sure why this can't be a do-it-yourself process too, because the only thing the tech has to do is slide the cards in and make sure they're up and running. Our local Time Warner tech had things set up in less than an hour.

The interface
Once you connect the TiVo HD box to your TV and cable line, it automatically commences a 30- to 45-minute guided setup routine. For the most part, the onscreen interface is all but identical to that of its earlier TiVo models. But that's a good thing, since the "classic" TiVo interface remains a major selling point for the company as it competes against a growing number of "generic" (non-TiVo) DVR offerings. Like the TiVo interface itself, the guided setup is largely idiot-proof. The system verifies that your AV cables are correctly connected and that your TiVo is online via phone line or broadband so that it can access the electronic programming guide. Once the guided setup is complete, things stay just as simple. TiVo's designers chose real English phrases, such as "watch live TV" and "pick programs to record," for menu choices, instead of the cryptic icons common to so many other consumer electronics devices. Text explanations were clear and timely, and we'd bet that even Luddites could figure out the basics in a matter of minutes--once they get over the shock of seeing live television on pause.

The TiVo advantage: Network and broadband functions
Indeed, the onscreen interfaces of many non-TiVo DVRs are so lousy that some would be tempted to pay $300 just for the better usability experience a TiVo offers. But the box also offers another big distinguishing factor from its generic cable cousins: home networking and Internet access. Connect the TiVo HD to your home network via its built-in Ethernet port (use a powerline adapter if you don't have a network connection in the room) or, if you prefer wireless, opt for the TiVo Wireless G USB Network Adapter ($60), which plugs into one of the USB ports on the rear panel. In addition to using your broadband connection to update its 14-day electronic programming guide, the TiVo HD's network link provides a laundry list of features not available on competing DVRs:

• Amazon Unbox: Amazon's online video service offers hundreds of movies and TV shows that are compatible with the TiVo. Previously, the video programming needed to be purchased on a networked PC, where you specified for it to be downloaded to your TiVo (as determined when you setup your account online). Now, you can access the selections straight through the TiVo interface. A list of what's new and what's hot is available, or you can use the Swivel Search function to see what's available. The interface could use some improvement, but it's nice to be able to do everything on the TV screen. Since our original evaluation of the service (performed on a Series2 model), TiVo has added progressive downloading to the TiVo HD, which severely cuts the long wait time between the purchase and the beginning of the stream that was previously required. The biggest drawbacks? The videos are not optimized for wide-screen viewing. So even though Casino Royale was shown in its original wide-screen aspect ratio, we needed to zoom in for it to be displayed properly on our screen. Doing so resulted in a much softer image. (A TiVo spokesman said Amazon was looking into this issue but has not committed to any timelines as of yet.) Still, it's relatively quick and easy, and the quality and quantity of available selections is on the rise. Currently Unbox includes more than 1,100 movies for rent and more than 2,000 for purchase, plus a huge library of TV shows. It's small compared the tens of thousands of DVD titles at Netflix, but it's more than what's available on the video-on-demand services of many cable systems.
• Rhapsody: As of October 2007, TiVo can access Rhapsody's online music subscription service. Rhapsody requires its own monthly fee, but the service is also accessible through other venues, including PCs, the Logitech Squeezebox, and the Sonos Digital Music System. On TiVo, you're given full access to the service, including the very convenient ability to search Rhapsody's millions of available songs via the onscreen interface. And TiVo appears to have largely solved some of the glitches we experienced during our initial evaluation of Rhapsody on TiVo.
• TiVoCast: TiVoCasts are Web-delivered video shows that can be downloaded for free, straight to your TiVo. Essentially, these are video podcasts from a variety of content partners, including Rocketboom, The Onion, DL.TV, CrankyGeeks, the New York Times, and even CNET. Often, they're no different than what you'll see online, but the advantage is that you can watch them on your big-screen TV instead of a PC monitor. They automatically download at preset intervals and show up on the "Now Playing" list, alongside shows you've recorded.
• Home Movie Sharing: Think YouTube, but for a fee. Home Movie Sharing lets you upload and share home videos with other TiVo users you designate. Viewing is free, but in order to upload videos, you'll need to sign up for the OneTrueMedia.com service ($4 a month or $40 a year). See more details on Crave.
• Online scheduling: Using TiVo's Web site, you can remotely schedule TiVo recordings from any Web browser. It's quick and easy, and it works like a charm--perfect if you're working late or are on vacation. Verizon Wireless subscribers can also download an application that provides much of the same functionality. Of course, it's worth mentioning that the addition of a Slingbox to the TiVo HD--or any other DVR--provides the same de facto remote programming access, and adds remote viewing of live and recorded TV as well.
• Podcasts: Nearly all standard audio podcasts are available via the TiVo. The Podcaster menu has a list of several popular 'casts, but you can also use the onscreen keyboard to type in the address (RSS feed) of any of your favorites. A screensaver pops up while listening, to avoid any possibility of screen burn-in.
• Internet radio: Hundreds of online radio stations are available on the TiVo, provided by Live365. Unfortunately, you can't add stations of your own.
• Yahoo Weather and Traffic: Yahoo's online weather and traffic services are all accessible via the TiVo--just key in your ZIP code.
• Photobucket and Picasa photos: TiVo previously offered access to Yahoo Photos, but the online service shuttered that feature in 2007 (having since bought rival Flickr). TiVo will soon be replacing Yahoo Photos with Photobucket and Google's Picasa Web Albums.
• Network music streaming: The TiVo HD can double as a network audio player, streaming all of the MP3s from the hard drive of your Windows or Mac PC to your living room TV and home theater system. Just download and install the free TiVo Desktop software, then configure it to "publish" the relevant folders so the TiVo can access them. It works well, but compatibility is limited to MP3 files (no AAC, FLAC, Ogg Vorbis, WMA) and M3U, PLS, and ASX playlists.
• Network photo streaming: The same TiVo Desktop program lets you access your digital photos on your TV as well. It's compatible with JPEG, GIF, BMP, DIB, and PNG file formats.
• PC-to-TiVo video transfers: If you upgrade to the TiVo Desktop Plus software (Windows only), you can send a variety of file formats to your TiVo from your PC. Compatible formats include WMV, MOV Quicktime files, H.264 and MPEG4 video (MP4, M4V, MP4V), MPEG2 video, and even DivX and Xvid files. Combined with the streaming music and photo functions above, this feature pretty much enables the TiVo to duplicate many of the abilities of a so-called digital media adapter, such as the Netgear Digital Entertainer HD, not to mention mimic the media-streaming features of the Xbox 360 and PlayStation 3. However, there are caveats: the files need to be downloaded to the TiVo first (though, like the Unbox videos, they can be viewed while the transfer is in progress); and the TiVo cannot stream any DRM-protected video files.
• Movie ticket purchases: You can check out what's playing at your local movie theater and reserve tickets via Fandango's online service, using nothing more than the TiVo remote.

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Recent user reviews

• Average user rating: 3.0 stars out of 57 reviews
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• 5.0 stars

  "better features, no extra cost"

  by willv28 on November 20, 2009

• 1.5 stars

  "unreliable recording - system frequently hangs"

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  "Tivo - No longer Relevant"

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Reviews from around the WebPowered by alaTest

• alaTest.com

  Editors' rating: 95

  Summary: alaTest has collected and analyzed 418 reviews of TiVo HD from international magazines and websites. Experts rate this product 83/100 and users 77/100. Comparing these reviews to 40014 other Digital Video Recorders (DVR) reviews gives this product an overall alaScore™ 95/100 = Excellent.

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• news.com.au

  Editors' rating: 80

  Summary: After all the hype and wait, the TiVo HD isn't the ground-breaking product it was touted as. It's got some nifty new features which we'd love to see widely accepted though and it's a worthwhile investment if you want a comprehensive electronic TV ...

  Read full review

• wired.com

  Editors' rating: 80

  Read full review

• thetechlounge.com

  Summary: The TiVo HD isn't without its problems, but it's a great way to get an HiDef DVR without having to rent one from your cable company in perpetuity and deal with the poor software their boxes come with

  Read full review

• pcmag.com

  Editors' rating: 90

  Summary: Combining the best of the legendary simple-to-use TiVo interface with dual CableCARD readers and an affordable price (finally!), the new TiVo HD delivers the promise that the TiVo Series 3 HD made.

  Read full review

• goodgearguide.com.au

  Editors' rating: 80

  Summary: After all the hype and wait, the TiVo HD isn't the ground-breaking product it was touted as. It's got some nifty new features which we'd love to see widely accepted though and it's a worthwhile investment if you want a comprehensive electronic TV ...

  Read full review