"Good Product/Shady Company"2.0 starson by initdotd
Pros: Best DVR interface and remote I've used.
Cons: Subpar manufacturing or components. Try to cancel service is next to impossible.
Summary: The Tivo line of products has been great for us and I've been a user since 2003. However, Tivo has fell behind and thier media capabilities are way below those of other DVR and media (TV, Movies, Music, Photos) managers/players.
I'm on the phone right now, it has been 20 minutes, and I still have not talked to anyone to cancel my service. I called in 2 times and the system hung up on me evertime I went through the cancel my account prompts. (options 2 then 2). I had to select technical support and then request the agent to forward me over to a group that would cancel my account. Last time I went through this because I wanted to cancel service on an old DVR it took over a week and Tivo constantly argued with me.