"good interface, terrible company"1.0 starson by liebhold
Pros: The Tivo user interface is excellent!
Cons: Very bad customer support. No discount on upgrades or replacement of defective products. Very difficult to reach technical support and not helpful
Summary: My first Tivo stopped working 16 months after I bought it but it was out of warranty and Tivo offered no discount on the replacement so I had to shell out the full price on a replacement. Next, when they came out with their NetFlicks interface, they announced that it wouldn't work on my unit, so I'd have to upgrade to a new unit. Only problem is that they offered no discount on the upgrade. In other words, I have to buy 3 units over a period of less than 2 years of service. This company seems not to care about keeping customers. What a shame!