Pros Netflix streaming, HD interface (if it worked!!)
Cons Freezes all the time, slower than a 56K modem!!!
Summary This could possible be the worst product Tivo has ever built and there customer support on it is atrocious. Freezes all the time and Tivo's Customer Support reponse to the issue is "Oh that's been fixed in a future software release you'll get some day." Which day that is they don't know. They also won't send you a replacement unit because the issue "has been resolved." Resolved in the sense that you have to live with the problem till they magically push you the update some day. I wouldn't recommend this product to anyone. I have an older Tivo unit that works great and never needs a reboot. They've went completely down hill with this product.
Pros The HD picture quality and audio processing are far superior to cable company DVR's I've had. It had plentiful storage space, and the connections to Netflix, Blockbuster and Amazon are incredibly convenient. Love Tivo suggestions and menu layouts.
Cons Interface is sluggish. Scrolling the recordings takes 5-10 sec / page. Freezes up. Requires restarts. Takes 15-20 minutes to boot up. Support is awful. "HD Menu System" consists of few screens. Most are in blurry SD, including the program guide.
Summary The box is promising on paper. It's full of great features. In my living room, it's so slow to respond and requires such frequent restarting that watching tv has become a hassle. I contacted Tivo, and while acknowledging "know issues," they wouldn't authorize a return just 15 days outside the money-back period. (I'm a four-year customer.) Stay away from this unit until Tivo resolves its issues.
"Slow and buggy"on by tholius
Pros Online content, picture quality is excellent, nice feature set.
Cons Hangs, crashes, ui unresponsive sometimes, reboots itself -- a real hassle. Changes channels for no reason (it decides which tuner to use to start recording a suggestion even if you are watching it) This device is AWFUL.
Summary I love my series 3, Rock solid UI, doesn't crash, behaves rationally. The premiere is an unmitigated disaster. I cannot in good faith recommend it to anyone. I got my premiere inexpensively because my series 3 died and TiVo talked me into a bargain basement deal for the premiere. I since repaired my series 3 and use it more than the premiere. Even with reduced used, the thing crashes and reboots itself often. And the feature allowing transfers from one TiVo to another is, well, useless since almost everything is copy protected. And even when you find something to transfer, it takes A DAY to transfer an hourlong recording. Yes, both are connected on the wireless network but good grief, so is my laptop and I see very high throughput with that. Wait until TiVo gets the buggy software fixed, I doubt it will be anytime soon. There is NO COMPELLING REASON to buy a premiere if you already have a series 3. And even if you don't, you can get a series 3 with lifetime service on eBay inexpensively.
Pros Good user interface.
Cons Totally useless without their forced "service contract" as it automatically disables after 30 days! Yes, unbelievable.
Their schedule has lots of errors so be prepared to miss some recordings.
Extremely slow to power on and reboots are frequent.
Summary I regret my purchase.
You can't even use it as a plain old DVR to record shows manually. Their customer service was unhelpful and kept trying to push the monthly contract on me. Stay away from Tivo - they are not worth hitching yourself to their suboptimal business model.
Not nearly enough bang for the buck.
Pros Better than Comcast... but that's not saying much.
Cons 10 minutes to boot up. Only way to reboot is to UNPLUG IT. Amazon prime free stuff isn't free on this box. Customer support is horrible. If there's a way to extend the beginning and end of a recording, I've never been able to find it. Expensive.
Summary So sad. Such a great company 10 years ago. Now... just sad.