"Save your money - DON'T buy a tivo premiere"1.0 starson by andralynaa
Pros: Will record video
Cons: Interface is slow and if you use the HD menus, it freezes all the time. Even in SD menus, it freezes at least a few times a week. Customer service and tech support are appallingly bad.
Summary: I bought a premiere a little over a year ago and it's been nothing but problems. From the beginning, the HD menus froze all the time so I switched to the SD menus which froze less frequently, but still at least a few times per week. I called Tivo tech support and got a different answer every time I talked to someone until finally they had me do a paid exchange for a refurbished box (which they never disclosed it would be refurbished). The "new" Tivo has the exact same problem and not only is Tivo unable to fix the problem, but they are also unwilling to admit they can't fix it and return my exchange fee. Now, they want me to haul my TV into another room to test it there or give it to a friend to use for a week. I have spent hours upon hours on hold and on the phone with their tech support and customer service people with absolutely no results. The supervisor I talked to was also really, really rude. Bottom line...this is a substandard quality product and you'll get horrible customer service. If you already have a tivo, don't upgrade and if you don't, get a different dvr. This one isn't worth it. And the positive reviews you see here? They probably just wrote the review before they had enough time to experience the freezing issues.
By the way, this review is coming from a very loyal tivo customer. I've convinced many people to buy a tivo. I've been with Tivo from the beginning and my series 2 is almost 10 years old. The series 2 was far and away a better product than the premiere. Pretty sad.