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"Everything They Promise, But Slow and Full of Bugs"
1.0 starson by McGloneNPros: The HD picture quality and audio processing are far superior to cable company DVR's I've had. It had plentiful storage space, and the connections to Netflix, Blockbuster and Amazon are incredibly convenient. Love Tivo suggestions and menu layouts.
Cons: Interface is sluggish. Scrolling the recordings takes 5-10 sec / page. Freezes up. Requires restarts. Takes 15-20 minutes to boot up. Support is awful. "HD Menu System" consists of few screens. Most are in blurry SD, including the program guide.
Summary: The box is promising on paper. It's full of great features. In my living room, it's so slow to respond and requires such frequent restarting that watching tv has become a hassle. I contacted Tivo, and while acknowledging "know issues," they wouldn't authorize a return just 15 days outside the money-back period. (I'm a four-year customer.) Stay away from this unit until Tivo resolves its issues.
- 2 replies to this review
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Are you still having "sluggishness" issues? It's interesting that I read a lot of positive reviews, which make me wonder if you're experiencing router/gateway issues instead. I had such an issue a while back when trying to activate a Vonage MTA. After fixing my router issues, everything (all connectivity) is working much better now. Just a thought.
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I've gotten the exact same response from Tivo Customer Support and I've been a customer for 3 years. Unbelievable really. I won't be recommending any Tivo products to anyone.
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