"Repeated trouble"2.0 starson by samfam5
Pros: Great when it works
Cons: Have already had to replace one for a known problem that they can't fix. Now the replacement is doing the same thing as the first one. Tivo wants to walk me through all the same troubleshooting steps repeatedly.
Summary: It is a lot of money to spend and it is great when it works like advertised, but it is difficult to get good customer service for this product. Tivo does not want to admit there is a problem with this item