"Had difficulties from the beginning"0.5 starson by ccapizzi07
Pros: Originally easy to use, seemed like a good investment
Cons: Problems from the beginning, not compatible with cable company, lack of customer service
Summary: The issues began about 2 months into owning our TiVo with tilling of the picture, loss of sound, and freezing. When we contacted TiVo, they blamed the cable company. After 6 months of constant complaints and having the cable company to our house for service calls, we finally decided to replace everything. TiVo would not replace our DVR without $150 fee. We willing paid the fee and hoped for the best. There were several issues with transferring saved recorded shows from the old DVR to the new DVR, but once it was said and done, we didn't have any problems.. After 90 days with the replacement TiVo the hard drive "crashed". We lost access to the TV the TiVo was hooked up to, all the shows previously recorded and any programs saved (along with movies purchased that had not been viewed). The company was not concerned with our troubles, nor when we explained our unhappiness and desire to move on from TiVo, the loss of our business. This was a complete waste of our money and time. We did not find TiVo to be anything more that a regular DVR that gave us more headaches than pleasure.