"Crap So Far"on by frogbong
Pros Not Much, it does not work well AT ALL!
Cons Had this machine about a week and it cleans like crap.I just wish I had read the reviews before I purchased this machine. I am fighting with Home Depot to get my money back.
Pros Looks good on the outside
Cons EVERYTHING BREAKS AND CUSTOMER SERVICE IS THE WORST IVE EVER EXPERIENCED!!!!!
I've owned this dishwasher for 1 year and 3 months and I'm on my 3rd repair!!
Summary I bought this dishwasher in May of 2012. Within a month the dishwasher started beeping and reading an error code. The error code indicated that the jump was broken and it was making crazy noises that make me think that was the problem. I started calling LG and was given the run around back and forth between departments. Finally I was told that there was no service agreement in my area so no one could come and fix my 1 month old dishwasher.
Since I had just bought it I decided to deal with Home Depot instead, I packaged it back up and the Friendly Home Depot staff agreed to exchange it for another one.
I got the new one home and a plumber installed it. Luckily he ran it before leaving. It leaked all over the floor.
The plumber diagnosed that a seal was not working in the bottom of the dishwasher and recommended I call LG for warranty work...... after explaining my experience so far with LG the plumber agreed to look at the dishwasher. He was able to use some silicone and fix the seal that was leaking.
All was well from that point forward until recently.
I've now had this dishwasher installed since June of 2012. Its August of 2013 now and recently it appears that the drying element has stopped working.
I always put my dishwasher on at night and previously the dishes would be washed and dry in the morning. Over the last month I've noticed that the inside of the dishwasher and dishes are still wet in the morning. I would call LG and discuss this issue however I know they will tell me there is no personal agreement in my area (EASTERN ONTARIO!!!!!) and they can't do anything.
Basically, I can live with the wet dishes but I will not buy another LG product after my experience with customer service.
I could handle the dishwasher being a piece of garbage if they would at least stand behind it!!!
Pros Looks good on the outside
Cons Dishwasher started leaking from vent in bottom of door.
Summary 2 year old dishwasher, started leaking from vent in bottom of door. Spent $150 on repair-didn't fix it. Called LG. They were confrontational and rude when I asked them to reimburse me. (The repairman had told me that LG had issued a repair bulletin about this leaking due to a design flaw, and that it was issued even before I bought the dishwasher). They finally told me they could pay for the parts (about $20). This was a lie. They never paid. I threw the LG out and replaced it with a Whirlpool. I will never buy any kind of LG product ever again.
"Not happy with LG"on by Slammy19
Pros Fairly quiet
Cons LG service is poor.
Summary I used to think LG was good too, but this machine is less than 3 years old and lost power during a cycle, now I got nothing - not even an error message. Even if you're no longer under warranty and want to cut your ties to LG, forget it. If you have a favourite technician that you know and trust, forget about calling him, because he can't get parts -- LG forces you to use one of their authorized service companies, who have so far been decidedly unhelpful in setting up an appointment, and get very mixed reviews on line. Avoid LG.
Pros It looks good
Cons Not dependable at less than 16 months we are on our third major repair. It does not clean well and the lower rack has the worst design. It is most difficult to push in. I believe we'll pay more in repairs than we paid for the dishwasher.
Summary I wish I could use a NEGATIVE Star for this! We purchased an LG LDS4821 24 in. built-in Dishwasher thinking LG products are great. We were wrong, don't buy one! We are SO disappointed. It doesn't clean well and the bottom tray is the MOST difficult to push in. At 14 months it quit working for $75 the tech adjusted the wires and said to call back when in breaks again. LG won't allow replace the computer on the first visit. About two weeks later if failed again and cost an additional $75 to have the tech replace the computer board. So far it cost $150 in labor and about five weeks later it quit again. I am paid $60 for labor this time through a home warranty I bought JUST BECAUSE I have this LG. When the third break down occurred I used the warranty. The first shop said they will NOT work on LG. We've been without a dishwasher for nearly two weeks (over THANKSGIVING! One would expect more from a $650 dishwasher. With taxes, the unit and constant repairs we've spent over $900 plus a $500 home warranty. DON'T BUY ONE! Based on my experience here the bottom line for me is never buying an LG product!
Before you buy one, really give it a work over in the store. Check the product on the web!