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- Average user rating: 2.5 stars out of 21 reviews Back to product review
- My rating: 0 stars
Full user review
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7 out of 7 people found this review helpful
1.0 stars
"Stopped Working"
Pros: Useful while it worked
Cons: Stopped working correctly
Summary: I was very excited to get the hp xb3000 expansion base because I prefer a stand alone keyboard and a mouse, but the mobility of a laptop. So this product was perfect for me and my new hp dv2000 laptop. It worked well and as I expected for a couple of weeks, then it all of the sudden lost all function except the power. The light on the connector and also the power light on the base were on, but the audio lights were off and the speakers no longer worked, the keyboard and mouse did not work and all items plugged into the expansion base via USB (i.e. printer, PDA) no longer worked. I tried shutting off the expansion base and computer, unplugging everything, etc, but nothing I did would fix these problems. When I disconnected the computer from the base, the laptop sound worked correctly and when the other items were plugged via USB directly into the laptop, they worked correctly too. So it was the base. I called HP and with great difficulty and 1+ hour of my time, due to very heavy accents and transfers, found that they did not even know what an xb3000 expansion base was. I spoke with a customer service rep and then someone in technical support. Neither had a clue. The tech support person even said she was going to discuss with her peers and this still accomplished nothing. They did not have a clue. They were finally able to find the product and said they would send me a replacement, but gave me an expected date of arrival 7 weeks later. So they wanted me to sit, out a couple of hundred bucks, and a product I could not use for 7 weeks. Luckly I had my receipt and was able to return it to the store I purchased it at without penalty (even though I no longer had the box). I'm waiting until they get this thing figured out and some tech support before I even consider buying again.
- 4 replies to this review
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I have exactly the sam eproblem, turned on my station this morning and nothing, all my other stuff works when I plug them into my lap top but not in my docking station, now what?
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USB ports stopped working after about six months. HP support has no idea what the xb3000 is, therefore there is no valid support and no meaningful warranty.
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I bought an HP xb2000 expansion base for my dv2000. I recently replaced it with a dv9000. Guess what? The xb2000 expansion connector isn't compatible with the dv9000 expansion port! Now I have to shell out another $249.00 CAD to buy the xb3000? What a rip! Is there an adaptor out there? HP says that it doesn't have one.
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Purchased the xb2000 at the same time as my first hp Laptop (dv4000 series), and within 4 months, the USB ports had stopped functioning. After hp tech support had me jump through hoops to assure them that I had everything connected correctly, they instructed me I needed to return the unit for replacement. I never got around to doing that (frustration), and now 9 months later, the xb2000 sits in my basement. I now have a Rolodex wire mesh stand for $25 doing the exact same job the $250 HP product did. My advice-- steer clear of ANY xbXXX products from HP.
Where to buy
HP xb3000 Notebook Expansion Base - docking station:
$38.91 - $99.99
| store | price | in stock? | rating |
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Amazon.com Marketplace
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$99.99 | Yes |
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$81.00 | Yes |
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Buy.com
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$38.91 | Yes |
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