- Average user rating: 1.0 stars out of 7 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 2 people found this review helpful
0.5 stars
"Unusable and horrible support"
Pros: None that I can see
Cons: I was never able to use it.
Summary: I installed this on my computer. Somehow in the process it broke my connection with my scanner. I uninstalled it and reinstalled paperport and my former scanner software. Somehow Paperport made it so I cant connect to my scanner with their software or anybody elses. Then somebody in my office lost the serial/registration key and you cant get support without the key!! But I need the support to get the key. Waste of money!!!
- 2 replies to this review
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Were you able to get your money back? I had problems to reinstall Paperport after changing my computer to a brand new one, and both Nuance and Digital River customer and support services never resolved it. The worst support I have ever seen in my life.
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Don't feel bad about your lost serial#. Even though I have a legal serial # I am unable to validate the product as the Nuance message states that I have exceeded my install limit. I had Windows crash and I tried reinstalling it on the same computer without any luck. Also I had great difficulty geting the rebate that came with the product. Nuance truly sucks. No customer service or support whatever!
Where to buy
ScanSoft PaperPort ( v. 11 ) - complete package:
$69.88 - $109.99
| store | price | in stock? | rating |
|---|---|---|---|
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$109.99 | Yes |
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ComputerSoftwarePlus.com
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$69.88 | No |
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