"The worst customer service imaginable."0.5 starson by lhome
Pros: Its a pretty box.
Cons: Lack of support - no firmware updates.
Summary: Phillips does not support this product.
They do not/will not provide a firmware update for upgrading divx codec.
When I emailed to make my complaint about this their service representative (mis)-informed me that their product does not support avi files. Clearly their service reps do not have the remotest clue that an avi file is only the wrapper which contains information relating to type of audio and video codec...
I will never buy another phillips product again.