"I ordered KindleDX from Germany,returned it immediately"0.5 starson by ozzy_munich
Pros: Screen size,
Cons: No Wi-fi (Only 3G is available)
In Germany 3G is not available, though they have a coverage map and Germany is included, but internet does not work, only whispernet works. Even if you would like to pay for internet, it is not possible.
Summary: Kindle DX, the experience has been disastrous so far. Amazon needs to do two things immediately, that's off course if they want to be successful with this product in Europe as well:
1. Start re-designing Kindle DX Mark II to include Wi-Fi. Wi-Fi is a feature included in their smaller models and I believe it should also be included in the DX model. If Wi-Fi was a feature in the Kindle DX, it would at least be possible for me to connect to internet in hot spots or at home without 3G. I am quite puzzled why Wi-Fi is not included in DX but in smaller models. I believe (strongly), people who buy DX are more likely to use it for internet content as well as reading books, whereas smaller models are more suited for reading books.
2. Start looking at their options and investigate how they can provide 3G internet service to customers in Europe (Germany in particular), free or with additional costs, a service currently provided to US customers free of charge and/or at least be able to tell your customers where they need to go to have the restrictions on internet connection removed, and how much they have to pay for this. And give this information to the customer (explicitly) before they purchase the product. My message to Amazon: "You should not discriminate against your customers, because they happened to be somewhere else in the world but not in the US."
After my initial review of Kindle, Amazon customer service contacted me to solve the connection problem I am having. I talked to someone at Amazon and they said 3G service is available in Germany and they were quite surprised that I was receiving the following message when I tried to log on to www.amazon.com (Not Kindle Store): "Due to local restrictions, web service is not available for all countries."
Amazon service centre employee tried to re-set my Kindle remotely couple of times, and the web service did not work. She then consulted with her superiors and told me that web connection is not something they have control over, these restrictions are applied by AT&T and I need to talk to them. While I was talking to her, I checked it online and I could not even find AT&T in Germany, I told her this and then she mentioned Vodafone. But I really did not understand what she was trying to tell me. All I wanted to find out was who I need to talk to have these restrictions removed. I don't think she could give me a straight answer, because she did not even know that these restrictions were there in the first place. I have been speaking to number of customer service representative's last couple of days, and I don't think any of them actually know why these restrictions are in place in Germany and what the customer needs to do if they want to use internet on their Kindle.
In the end they said that it is not possible for me to use the internet on Kindle DX in Germany. But they said that I could still buy books from Amazon Kindle Store.
I have decided to return the product, and they said that they would give me a full refund. So I am quite disappointed that I cannot use the Kindle DX, because I really liked this product especially the screen size and the image quality though I did not like the weight, I think it is a bit heavy to hold it in your hand, you certaily feel the weight after 10 minutes.