"Terrible customer service and poor PDF integration"0.5 starson by rakehell
Pros: WfiFi connection and downloads are automated.
Easy to read and the user interface is largely intuitive.
Cons: Customer service is a misnomer. There is no customer service unless (good luck), you can get them on the phone. Otherwise, their responses are cut/pasted from their FAQ. They don't appear to read your email either.
Summary: Getting through to customer service via phone is next to impossible. Using email will get you a canned response that, in my cases, were irrelevant to the problem I had submitted. They apparently don't bother to read your email because it's faster to just cut/paste a canned response and tell you to call the phone line if you have any further problem. Very frustrating.One really good question to ask your Nook salesperson is "Where are the thousands of free ebooks you claim are available?" If you look on the B&N site under free eBooks, you'll see 5 pages of maybe 15-20 books per page. That's hardly "thousands".
Updated on Feb 4, 2011