"My Nook touch was prone to freezing"0.5 starson by NTDC06
Beautiful e-ink screen
Cons: Touch screen is not as intuitive as most smart phones.
My device froze every five minutes (or less)
Nook Books are more expensive than the paperbacks
Horrible customer service experience
Summary: I received my Nook one morning, placed it in a protective cover and plugged it in according to directions. Several hours later I pulled it off the charger and purchased a new book using the B&N site. Within five minutes the touch screen was no longer responding. After a few more minutes, the physical buttons quit responding. I rebooted the Nook hoping for better results, but again within minutes my touch screen quit working.
I contacted customer support and was transferred to tech support. The tech rep was unfamiliar with the product, and I was put on hold 12 times. Eventually he received authorization to allow me to return the Nook. As it ends up I have to pay the return shipping cost, and a refund will take 3-4 weeks from the time they receive the device. Further, they will not allow the accessories to be returned if you have broken the shrink wrap (i.e. $50 in accessories down the drain).
In the future I will go with Kindle due to Amazon's customer friendly service policies.