"Worked great for 3 days."0.5 starson by gdam
Pros: Screen looks great. Love the size. Love the glow light.
Cons: After 3 days the screen experienced the same lock up problem that was common with the 1st gen. Unable to reset with help from online tech support. Can't get a replacement because they've been out of stock for over a month now.
Summary: I like the design of the Nook more than the Kindle and this was the 5th Nook product I've bought. I had multiple issues with the 1st Gen Nook I purchased, but customer service was always quick to help and quickly replace it when they couldn't get it fixed. I have had no issues with the Nook Color, Nook Tablet, or Nook Simple Touch (minus the glow light). However, the service I've recieved over the last month has left me very disapointed in Barnes and Noble. When I first had the problem, I could have returned it for a refund, however since they were going to send me a replacement right away (after I gave them a credit card number to charge it on until they recieved my broken one and determined that it wasn't my fault) I decided that would be the fastest way to get a replacement. After my 14 day return period had expired, they informed me that they were canceling my order because it was back ordered and I'd have to call back after they recieved more to set up another replacement. So, I call back every few days to find out that they still don't have any. Of course, even though you can pre order one online or in the store, I cannot pre order a replacement. They have my money, I have a broken Nook, and I have very little hope that I'll see a replacement in the near future. I'd suggest looking hard at the Kindle.