Pros Ease of use
Cons HORRIBLE customer service
Indigo/Chapters will not stand behind product (As Kobo is a separate company, we are unable to provide technical assistance for your unit)
No options to get help or replacements
Screen has issues
Summary Purchased in June - after 5 months of moderate to low use the screen stopped working. The bottom half and a strip on the left side are blank at all times. Will not reset or allow to move past the welcome screen. Created a case with the helpdesk who only work through email. Completed all requested information (photo and pop) and waited DAYS before getting anything more than the standard (in priority response) team email confirmation. Have called back and found myself sitting on hold for 40 mins, more than once. Never having enough time to wait them out and speak to someone live (after the first call). I have been in limbo for over a week with no options for resolution.
This is the worst service I have ever experienced. I say save your money and buy a product that the company supports and stands behind.
Pros Fast page turns
Contrast equal to the other big boys in the room (Kindle and Nook)
Quick response to the touch screen
Great selection in the Kobo store
Cons Not many, to be honest. I could have a thicker bezel, something more to hold onto when reading. That would be my only complaint.
Summary I had jumped on the first Kobo bandwagan, when Gen 1 came out, and regretted it slightly. The page turns were slow and the screen didn't have as much contrast as one would like. But when the Touch came out, I drooled over it at the store, playing with it I could see the pages turn faster and the touch screen worked remarkably well, contrast was on par with the Kindle and I was sold....again. I've had it for about a week now and so I feel comfortable saying that it's a great little ereader. I've used my iPad for reading and though it works I find I'm too distracted with the internet and angry birds being 'right there'. And since I go camping quite a bit, reading outside on an iPad is near impossible, the glare is too much. As opposed to the Gen 1 Kobo that I had owned I felt no buyers remorse here. I'm completely happy with the Kobo Touch.
Great battery life
nicely designed device
Cons Horrible at reading PDFs
Summary I bought this e-reader for school, as most of the documents that I read are in PDF form. After all of my research, I decided that this was the best solution, because multiple reviews had mentioned that it was pretty good at reading PDFs. THIS IS NOT THE CASE!!!
Other than that fact, I'm pretty happy with the device. It's small, and highly portable. The battery life is absurd, I think I've only charged it twice since I've had it.
If you're looking for an e-reader for epub format books, get this. If you're looking for PDFs, get an iPad or something in that range, because this is not good for PDFs at all.
Pros Light, handy format.
Cons Touch screen responding inconsistently
Product stopped working after only two months of use.
Summary My two months old Kobo Touch froze completely. Not responding to anything, including soft and hard resets. Customer Care only got back to me after three calls and then asked me to send the reader to them for evaluation and pay for shipping and insurance myself. I don't think so. Anyone looking to buy a Kobo, Don't!
Pros Screen readable in sunlight. Long-lasting battery. Good form factor. Relatively inexpensive
Cons Slow, touchscreen is unreliable (works sometimes only). The unit failed to boot after just over a month of use. Repeated attempts to get it serviced/replaced by Kobo have so far failed despite promises to the contrary.