"Abyssmal product, and customer service!"0.5 starson by Richest_Health
Pros: The concept of an eReader is good but Kobo DOES NOT deliver the goods.
Cons: The product does not work. Even if you have some technical savvy, as I do, the process of making this product work will stump you. Kobo is designing and selling TERRIBLY MADE USER- UNFRIENDLY products.
Summary: I've never encountered a company more deserving of going bankrupt than Kobo. With the experience I've had, I can't even believe it still exists. The product is so terrible, so un- user friendly -- and it doesn't work half the time -- and the customer service is even worse. The front-line staff have no ability to help you at all technically, so they ask you to download stuff from the internet and then email it to their technicians, who may or may not get back to you with anything useful. I hope another company comes along and SINKS THIS COMPANY, because it does not deserve anyone's hard earned money. PATHETIC!