"This love doesn't last"1.0 starson by lolababy6
Pros: Ease of use
Cons: HORRIBLE customer service
Indigo/Chapters will not stand behind product (As Kobo is a separate company, we are unable to provide technical assistance for your unit)
No options to get help or replacements
Screen has issues
Summary: Purchased in June - after 5 months of moderate to low use the screen stopped working. The bottom half and a strip on the left side are blank at all times. Will not reset or allow to move past the welcome screen. Created a case with the helpdesk who only work through email. Completed all requested information (photo and pop) and waited DAYS before getting anything more than the standard (in priority response) team email confirmation. Have called back and found myself sitting on hold for 40 mins, more than once. Never having enough time to wait them out and speak to someone live (after the first call). I have been in limbo for over a week with no options for resolution.
This is the worst service I have ever experienced. I say save your money and buy a product that the company supports and stands behind.