"No Useful Warranty"0.5 starson by aj5555
Pros: Inexpensive if bought on sale
Cons: Unreliable and no warranty support
Summary: I bought the device in January 2013 and after 6 months, it just froze. No way to fix it after trying all the suggestions online and through Kobo. Tried to get warranty service and they asked me to send a picture of the device. I sent the picture and they replied stating that the device had sustained damage and that it was not covered by warranty. The device is in pristine condition and has never been damaged. It seems that this is their "out" for any warranty claims. So if you buy this ereader, know that it does not really come with any warranty so when (not if) it stops working, you will need to just throw it out and buy a Kindle I guess.