"Getting better all the time"4.5 starson by TheDougie
Pros: Battery Life
Cons: No backlight
Summary: The Touch is awesome. I've had it for about 4 months now. I first had a lag when I got it, but the firmware updates have helped. I also had an issue where I thought I had lost my books. Customer service took a while, but a friend told me that you can actually e-mail Kobos VP of Customer Care directly. I did and my issue was resolved within the hour. (firstname.lastname@example.org) I think that whatever issues Kobo had in the past with customer service, they've taken it pretty seriously about how to fix it. My two cents, anyway.