"Not impressed with Kobo,koboboks, nor w. customer care."0.5 starson by ginixon
Pros: Device can serve as a cheap portable pdf reader and can also read the popular opensource EPUB format.
Cons: Speed: Sluggish.
Display: No backlight, glare, only 200% zoom.
Features: No highlighting.
Stability: Frequent resets.
Pagination: Does not always work correctly.
Customer Service: Communication can be difficult.
Customer Satisfaction: Poor policies.
Summary: Speed: Device is sluggish.
Display: Screen has no backlight and glare is an issue when using supplemental illumination. Zoom feature for pdf's only goes to 200% so you may require a magnifyer for some pdfs.
Features: Device lacks highlighting.
Stability: Accidentally depressing the a key (power key?) for a couple of seconds can send the device into an endless loop and require a reset to turn-off.
Pagination: Pagination does not work correctly when reading pdfs in lanscape mode using zoomed pages. If you navigate from the bottom of the page to the next, you are placed at the bottom of the next page and must scroll up to the top. Very annoying.
Customer Service: Communication can be difficult with offshore attendants, despite their politeness.
Customer Satisfaction: All eBook sales are final despite some products being of unacceptable quality and deceptively advertized on the kobobooks website.
Received my Kobo WiFi eReader for Christmas. No highlighting ability, no backlight, sluggish performance.
Also, I made my first eBook purchases using a $25 giftcard along with discount coupons. My purchase was for 2 EPUBs at kobobooks by Cram101 - advertised as Textbook Outlines for two popular Health Physics textbooks. I was very disappointed to find but a bunch of definitions or summaries for some of the 'terms' found in each chapter. No context provided concerning the 'subject' that is being taught and no equations whatsoever - very strange for what is purported to be a textbook outline in physics. Worse still, many of the same terms appear redefined from chapter to chapter, often containing completely unrelated subject matter (Newt Gingrich brought into the mix because the unit of Newtons was used)- very dismaying - apparently the creation of some automated process or bot and were clearly never properly QA'd by neither the publisher nor Kobo. I asked for a refund and recommended that they pull the offending products from their website. They merely responded that they were sorry for my inconvenience but that all sales were final.
I cannot recommend Kobo products based on my experiences with the sluggish eReader, my difficulties in with oral communication with the customer service department, and with my dissatisfaction with their lack of concern for customer satisfaction and for the quality of their advertiised online products (which appear without any means of rating on their kobobooks website).