"Vox reader died suddenty, terrible customer service!"1.5 starson by userme123
Pros: Concerning customer service.
Indigo promised to send in my product for a one-time free replacement (they will cover shipping). The manager at Indigo was friendly, helpful and made me feel that my issues with the product were legitimate.
Cons: Indigo misinformed me when I purchased the ereader that they handle such issues, but as it turns out, only within the first 14 days or if the product is in store-bought condition (i.e. untouched).
Summary: My kobo vox reader died suddenly (not a battery issue) after being used app. 25 times. I can't even reset factory settings either way: Power/Home button or Volume+/Power button. I called Kobo and received poor service (I'm being kind) Apparently even if you have a warranty, a product replacement for a product purchased at Indigo in Canada, will cost you the shipping fees each and every time it breaks, which is alarming considering the product died after such a short period of time when used properly. Kobo customer service reps and the very arrogant manager my call was forwarded to did not stand by their product and made me feel terrible for expecting a free replacement on a product that was still under warranty. In response to my questions regarding possible malfunctions every 20 times of usage, the manager implied that it was very unlikely but should it occur I will be expected to pay for shipping each and every time - even if that means I will have paid the amount of an entirely new product within a year. I am not satified with the product either: it's very slow (loading books, going from app to app)and has a lot of unnecessary facebook/forum pop ups that ruin the whole experience, and there is no way to turn them off. I am a facebook user but do not wish to have access to my facebook account on my ereader or anywhere else except for the facebook web page! The product - when functioning - is worth not more than half the price. I wouldn't recommend it. There is no agenda on it either. It's one of those *If only I had known...* situations for me! Think twice before purchasing!