Pros Read in sunlight
Cons horrible customer service
slow to turn pages
windows program to transfer books was awful, I started using Calibre and dragging and dropping into my kobo
died for no apparent reason
wifi was basically useless, much faster to load books via usb
Summary I had my kobo for 8 months (well within the warranty period). I bought as a student because it seemed an economical choice at the time. Worked well for a while - decent battery life, could read in the sunlight. Month 8, I plugged it in on my desk to charge, came back 3 hours later, and it would not work. Lights would flicker at the top, the screen went crazy, and that was it. I called June 1st, received an email regarding my phone call after I went through numerous call centre employees that day. I was escalated to a tier 2 event. I waited for a while, and five weeks later, I gave up and called them again. Mucho apologies, blah blah blah, got another email, August 8th. They sent another email the same day, confirming my issue, my contact information, etc.
August 18th, I received a 4th email from them. It reads as follows.
'We have previously attempted to contact you as we require additional information to continue our investigation of your request. Unfortunately, we have yet to receive a response and are unable to action your ticket until the requested information is provided. We have changed the status of your ticket to a 'pending solved' state and would ask that you please update your ticket should the issue persist so that we may re-commence our investigation. This ticket will remain eligible for re-opening for a period of 10 days from today's date. To re-open, simply respond to the ticket with the requested information, and a member of our Customer Care team will review and action accordingly. If we do not receive a response from you within 10 days, we will assume your issue has been resolved and move your ticket to a closed state. If after that time you require further investigations, you will be required to open a new ticket.'
No effort was made beyond that email to contact me. My phone, and my home phone, had no missed calls. I gave up. I really didn't want that crappy ereader replaced anyway.
I will never purchase a kobo again, and I will most certainly not recommend them. Horrible product, horrible customer interactions (I felt like I was speaking to a moron each time I got on the phone with someone), and horrible return policies.
I bought an ipad that week, and threw out my kobo. Never happier with any product than my ipad.
Pros Like the weight & feel of it. Works as advertised so far. Came w/100 classics already loaded. Books loaded quickly. Store looks to have a good selection.
Cons Customer service leaves tons to be desired. Emails are answered by a bot if at all. Needs a dust cover over the sd slot.
Summary Got this a few days ago as a refurb from Kobo's site for $39.99 USD, no tax free s/h. I would have to say that's about the most I would be willing to pay due to very inadequate customer service. I would recommend this at this price point for a gift of a basic ereader. I would not be willing to pay retail for the underdog of ereaders. This is the second ereader I have purchased, my other is a Nook Color.
Pros Good eReader. Light, easy to read, easy to hold. Page turning is fine. Kobo bookstore is large and works well for me.
Cons Poor help desk service. I can't get my first book to copy from my PC to the eReader. The update downloaded during setup could be the problem. But my emails to the Help desk have gone unanswered. Very frustrating.
Pros What it does, it does perfectly!
Cons May not have enough features when compared to competing products.
Summary I bought this over a year ago, and have been using it every single night, for anywhere from 20 minutes to 2 hours. It has never failed me once. The battery still holds a charge for about a week before it needs charging. Charging takes very little time. I wonder why CNET gave the Kobo Wireless such a low score when considering that, true, it may be limited in features, but as a e-reader, it does the job better than everything out there that I tested before I decided on dropping the cash on this product. It may be plain to look at, and "light" in features, but like a real book, it doesn't have to play music or an address book, and all the other lame gimmicks. If it stopped working today, I'd be out buying another one in a heart-beat!
Pros Screen quality appears to be improved since the cnet review. Screen size and viewing on par with Kindle. Simple, clean device. Small and light-weight. Uses standard mini-USB charging cable (included) and can accept SD cards up to 32 GB for expanded storag
Cons Slightly slower and more noticeable page turns. On-screen keyboard slow to navigate. Navigation button slightly slow to respond (at least compared to the Kindle). Clunky website setup for purchases (both kobobooks and Borders sites are used - needs single
Summary NOTE: I've had a Kindle for several months prior to purchasing a Kobo to test.
Does less than a Kindle (no audio, no keyboard, fewer file formats, no web browser, etc.) but for a basic e-reader it is a good device that is easy to read from, easy to hold, and simple to use. Amusingly the cover of the book currently being read is displayed when in Sleep Mode (the Kindle uses a screen saver that rotates through famous authors, etc.).