Pandigital Novel (white)

Pros: Once the issues were resolved she could read books on it.
The display could be reversed and it was much easier on the eyes when reading.

Cons: 1. Too many software issues
2. Customer service is hard to reach and there's a long wait waiting for someone to answer.
3. Just before the year was up the sound went out and it has been 4 weeks and they still haven't sent it back.

Summary: Pandigital does not put in enough effort to make sure they are putting out a quality product. When technical issues occur they walk you though downloading and android software that would fix the problem but then tells you if you do it that it will void the warranty. I spent too many hours of my time on the phone with tech support for a product that didn't work properly out of the box. So my daughter didn't use the product often and just before the warranty ended she went to play a songs and the speakers just gave static. To have it serviced I had to send a copy of my receipt. I registered it with an agent at Christmas and I have to still dig up a receipt to get it serviced. I believe they do this in hopes for customers to lose their receipts. I had to go through who I purchased it from to get a copy of my receipt to show my date of purchase. Now thy have had my device since November 7th, tracked it through USPS, but haven't logged it into their system until November 18th. The agents were not sympathetic to my issues all they did was make excuses for a product that didn't work properly from day one. Don't buy Pandigital, I know I won't be making a purchase from them again.