"Sony customer service is horrible!"1.0 starson
Pros: The reader itself was a nice size.
Cons: The screen was black and white, did not have a backlight option, the pages kind of flashed whenever you turned the page. The customer service is intolerable and if you give them your credit card, watch out and prepare to be ripped off.
Summary: I was charged for almost $200 worth of books on the reader that I didn't purchase and they refused to refund my money! I canceled my account and I'm even getting a new credit card number so it can't continue happening.