User Rating: 
1/10
One of the worst commerical programs ever installed.by LungDung - October 5, 2007
Pros: Has a decent phone book.
Cons: Causes constant hard crashes. Poor intigration with XP. Chews up CPU even when working "properly".
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Don't buy this product.
User Rating: 
10/10
Works Greatby WWW865 - November 1, 2006
Pros: Does Everything You Expect
Cons: Installation Required Help
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Forget all the earlier ratings, the latest version IS compatible with Windows XP. Bought it in November 2005, have had no problems with program.
I had a problem with installation because I tried to install on a different drive than the normal C drive; after uninstalling and reinstalling on C drive it works fine.
User Rating: 1/10
Unbelievably badby Shalisha - February 28, 2006
Pros: Good phonebook system
Cons: Appalling reliability, atrocious customer service, vile receive function
Review:
I would recommend stearing well clear of this disgusting piece of software.
It fails to handle even the most basic tasks one would expect of a fax machine. I have only had about a 50% sucess rate in attempting to send faxes, and this is over a few thousand faxes I have tried to send (in comparison, I have experienced an almost 100% rate of sucess with a standard fax machine).
It's ability to receive is also of concern. Despite my best efforts, it totally refuses to print faxes that are received by it.
Both these issues I have tried to resolve at some length by speaking/email/chatting to their customer support, which was as unhelpful as a paper fan would be in hell.
On the plus side, I like the phonebook system, and the ease by which you can setup mass-faxing... it just a shame you can't get half of them to send.
User Rating: 
4/10
A WASTE OF TIME FOR BUSINESSby - March 7, 2004
Pros: It has the best user interface of any fax software I've seen.
Cons: I Have been a user since version 4. I have spent more time trying to get it work correctly than all my other software put together. It works o.k. on a standalone pc. However, it is terrible on a network. Don't even bother unless you are using it in conjun
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User Rating: 
2/10
v10.0 and later create so many problems I have uninstalled it after being a 10+ yr. user.by - January 26, 2004
Pros: I now have their latest update, v. 10.03. I don't know of any PROS because I can't get it to work any better than v10.02. I can say that like previous versions, it has a practical interface and offers many features and has a long history. But none of t
Cons: It is now late Jan. 2004. v10.03 is out. I have been a user of this program practically since it first was released by Delrina and have purchased EVERY upgrade and update issued over the years. But something went wrong with v. 10.0 and later. Everythi
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User Rating: 2/10
Sucks for your networkby - July 10, 2003
Pros: Probably works good if you want to replace your fax machine with a computer.
Cons: This program is terrible over a network, we have 11 machines accessing the "fax server" however the server crashes numerous times a day and causes the client app to freeze up also, really not a good solution for more than 2 computers. Don't buy it if you
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User Rating: 
3/10
Irrecoverable problemsby - June 18, 2003
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Works well when it works but unstable, irrecoverable problems and does not work in win2000 user mode (inspite of giving "everyone" permissions). - you can not trust it to receive faxes because faxmonitor sometimes works and some times not ... - for two days now (48 hrs) I am struggling to save my logs and faxes and I just made it. The problem was the creation in the data folder of a 1 kb corrupt *.fxr (strangely in the recycle was reported as 4 kb my system is clean and has fresh win installatio) that when you were going to "incoming" folder the program would crash (faxmng32.exe has generated errors), I reinstalled it about 20 times, I played with the registry deleting things, I spend hours in symantec and other forums, I tried all the repair tools available in the program the "incoming" was unreachable...in doing all this I discovered how messy logging system winfax is based (compared to Eudora & others where everything is there under all conditions and can never loose the logs). I found the problem just by chance after giving up all rest I started opening all the 250 faxes by the viewer when thied the above the viewer also crashed. So be aware of up to 5 kb files or otherwise one day you will say good bye to all your logs. These files are available for limited time for anybody asking.
User Rating: 1/10
Causes:Freezing & Lock - Disables:Standby and hybernate on Win XPby - June 18, 2003
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1.Caused machine to FREEZE up! 2.Disabled standby and hibernate ! Symantec is very devious about these issues. You can't find them on their support sight or knowledge base. They are REAL issues. The result is I and many others have LOST HOURS AND HOURS OF TIME trying to figure out the source of the problems. Laptop:IntelMobilePentiumIV:Windows XP " SENS LT56ADW MODEM preventing machine from entering standby" Does anyone know of a better alternative?
User Rating: 
6/10
What a POS!by - May 8, 2003
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Freezing every 3rd or 4th fax while working on the computer. Random bugs popping up. Being a technician and dealing with this from customers because symantic has NOTHING is a horrible experience
User Rating: 6/10
PROGRAM STABILTY, VERY BAD!by - May 2, 2003
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RECOMENDATION: USE AS A STANDALONE PROGRAM ONLY! FAX SHAREING FEATURE, EVEN USING 2000/98/XP WORKSTATION AS A HOST, WILL CRASH AND THEN YOU WILL HAVE TO RELOAD WINFAX AGAIN (HOST AND/OR WORKSTATION) FOR IT OPERATE. BUT EVEN AS A STANDALONE, WINFAX MAY CAUSE MS-WORD NOT OPEN AFTER IT,S INSTALLATION OR UNINSTALL.(U MUST MANUALLY DELETE MSWORD FILES FOR MSWORD TO WORK AGAIN) THIS PROGRAM HAS OTHER ISSUES I HAVE NOT MENTIONED HERE. SO BEWARE THAT IF YOU PURCHASE THIS PROGRAM FOR OTHER THAN USING IT FOR BASIC FAX OPERATIONS YOU MIGHT BE BITEING OFF MORE THAN YOUR KNOWLEDGE LEVEL WILL BE ABLE TO CHEW.
User Rating: 
5/10
NOT A STABLE SOLUTIONby - April 22, 2003
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I dont recommend this product be used on a Server...maybe OK on single PC as stand aloan
User Rating: 5/10
Winfax Pro 10.02 crashed Outlookby - April 22, 2003
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I have been having intermittant problems with my Outlook installation hanging on two PC's ever since installing Winfax 10.02. Once it is removed, no more problems.
User Rating: 5/10
So unstable it's ridiculousby - April 17, 2003
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The editor who reviewed this software obviouslty did not try to implement it on a network. It does what it claims to do if you use it by itself, but then extra features that earn it the PRO extension do not work. In an application where 2 users were using the modem sharing feature to a computer with NO other software except win 98 and winfax pro installed, it crashed an locked enough time to cause them to abandon the program. This software is garbage.
User Rating: 1/10
Spend TOO MUCH time troubleshooting problemsby - March 27, 2003
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I've tried several implementations of Winfax, starting from version 8.0 in my goal of setting up a multiple workstation fax solution. I've shelled out cash every time a new version gets released in the hopes that the will have "finally gotten all of the bugs worked out". But every single time, to my dismay, there are more bugs, problems, incompatibilities, and even complete failures. I wish I could suggest an alternative, but I haven't found any viable competitors yet. As soon as I do, I'm going to burn all of my Winfax CD's in protest!
User Rating: 6/10
LAPTOP USERS BEWARE!by - March 24, 2003
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Symantec Tech Support has confirmed to me that installing Winfax Pro 10 (and, presumably, any other version) will PREVENT you from using STANDBY or HIBERNATE modes on your laptop. Even worse, Winfax hides in the background and DOES NOT ADMIT that it is the problem. Instead, when you try to go to STANDBY or HIBERNATE you get an error message BLAMING YOUR MODEM DRIVER FOR THE PROBLEM AND SUGGESTING YOU UPDATE YOUR DRIVER. (Sound familiar?) But, of course, upgrading the driver doesn't work, because it wasn't the driver's fault in the first place. If you want more details, contact me at my real e-mail address: sgsatty@hotmail.com
User Rating: 1/10
"Symantec has confirmed this situation to be an issue with WinFax PRO 10.02"by - March 21, 2003
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I've used Winfax for years, but 10.02 is a disaster when installed on WinXP. Just a few of many problems: can only send scanned documents, can't delete printer driver, Outlook 2002 hangs when fax viewing enabled. Most, but not all, of my problems are documented. Glance their support and you will find "Symantec has confirmed this situation to be an issue with WinFax PRO 10.02" with almost every issue. At least they admit it's their fault.
User Rating: 4/10
Symantec Winfax 10 class action lawsuitby - March 18, 2003
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There appears to be a lot of comments about how bad this software is. It has gotten bad and I struggled with it over a year ago and had to revert to winfax 9.0. now that is have upgraded to win2000 & win xp, i thought that symantec would have taken the bugs out of this with winfax 11. No such luck, After reading these reviews, I noted that there is the possibility of a clas action lawsuit due to the problems with this software. Disgruntled purchasers should go to http://www.girardgibbs.com/winfax.html for further information
User Rating: 3/10
Works OK as a standalone product, but don't try to use fax sharingby - March 6, 2003
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Version 10.02 works acceptably as a stand-alone product. Symantac has still not corrected the display bug when typing comments in custom cover sheets. Symantec continues to say it is a Windows error evey though no other program does it and the error is the same in Windows 98 through XP. Do not try to use fax sharing. The setup is very buggy and even if you get it working it will hang up, freeze, and require rebooting multiple times per day. Version 10.0 on Windows ME was just barely functional, but 10.02 on Windows XP simply does not work.
User Rating: 4/10
Long time user -- I've learned to live with the crapby - March 6, 2003
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I've been using Winfax for over 4 years now... The program itself is great. It does all the simple things right. However, issues with modems, multipage faxes and errors hurt the program's ability to preform at a high level. I wish there were something better for my small business...and i wouldnt mind paying a bit more
User Rating: 
9/10
Excellent - works perfectly with win200by - February 18, 2003
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Had a few problems when installed on a win98 machine (to be fair that machine was unstable anyway). Primarily using for incoming faxes but very simple to use and hasn't failed once now that it's installed on win2000 machine. Receiving over 100 faxes daily. Tried sending a few faxes and which works fine as well but haven't thoroughly tested that function. Highly recommend if you receive lots of faxes and are tired of buying inkjet cartridges and paper. One feature that is missing that I've seen on other fax software is you can't delete individual pages within a fax when viewing.
User Rating: 4/10
many bugs or conflicts with other softwareby - February 14, 2003
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WFP 10.02 is not reliable fax software. We spend our time to fix stablity problems.
User Rating: 1/10
Worst fax program everby - February 7, 2003
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I use Windows 2000 and WFPro cannot be shut down except by uninstalling the program completely. Any voice call that comes in gets interupted by the fax tone. And it doesn't matter how you shut the program down. I've tried using every WFPro setting and control and even used the W2000 Task Manager to shut the program down with no luck; the fax tone still comes on.
User Rating: 5/10
crashes microsoft word 2000by - January 25, 2003
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took me hours to find out why microsoft word 2000 crashes. After removing win fax everything works fine.
User Rating: 4/10
WinFax pro 10.02by - January 23, 2003
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I really I don't know what to say I'm just a shopper triying to buy a nice product but when I read this reviews I don't know what to think . Éditor's erating explained is very good rating whit a 8 just one . in anothers site 228 user rate win fax pro as wrost product on earth .who is telling us the truth? Can any one tell me if we can believe on ratings and reviews or just is a open game?
User Rating: 5/10
Try Fax Talk Messenger Proby - January 16, 2003
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I have used Winfax since the Delrina Winfax Lite days. The program began to get buggy and tempermental around version 7, but nothing like this. The good news is that a little fax suite knocks the socks off Winfax with none of the resource gobbling issues we have come to hate. FaxTalk Messenger Pro from Thought Communications.
User Rating: 4/10
Gotta put my 2 cents inby - January 15, 2003
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I must say that I have been using Winfaxpro since the delrina days right up to version 10.02. I consider it an absolute rip off that I had to upgrade from 10.0 to 10.02 to have it work with XP especially since I just purchased 10.0 3 mos ago. I will agree that it is buggy, and their support is lousy, but I have become accustomed to its user interface and its just second nature to me. Hence, the reason I use it. You as a reader of these reviews must understand that everybody's machines are going to have different experiences with any software due to what their speed, memory and amount of pre existing software they have. It also depends on how well they follow intructions (we all read them dont we?)All in all, I am really disappointed with Symantec's loyalty to their devoted paying customers regarding their requiring us to purchase a new version just to have it be compatable with XP.This is the last time Symantec gets my money.
User Rating: 4/10
Doesn't work with Outlook 2002by - January 14, 2003
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Great product, but it doesn't work with Outlook 2002. Having WFax and Outlook 2002 both installed together on an XP machine creates instability. The technical notes only say that the company is aware of the issue. What a complete waste of time since the company is not forthright enough to mention this issue and the box is has an XP certification. I would not recommend this product if you are using any XP (OS or Office) software.
User Rating: 5/10
Junky, flakey, programby - January 11, 2003
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I have used winfax for 10 years. Version 10.02 with XP does not work properly, and I have lost most of my fax histories, backup does not work, and I agree with the large numbers of complaints voiced in this feedback. I cannot understand how CNET could have recommeded it - did the reviewer just read the glossy advertising on the software box. DO NOT BUT THIS PRODUCT. YOU HAVW BEEN WARNED. And, yes, the web site software support is the poorest standard I have ever seen. Minimal info and help. Cavalier.
User Rating: 2/10
Lacks integration with Officeby - January 7, 2003
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Although the user interface seemd workable on the face of things, when one tries to use this through a server based contacts list (I'm using SQLView)there is no way to integrate this list with Winfax and i have to copy the list to the native "contacts" in "outlook today" which is a poor solution. I mentioned this to the company and was dismissed. Also the WinFax generates a second database of addresses, which can become corrupted. We really need an inexpensive product that will simply use the existing data from any contacts list to address faxes.
User Rating: 5/10
Guess I'm another lucky user!by - January 7, 2003
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Have been using ver10.02 for over a year after upgrading from ver 9 (w2k, off2k). I had some small niggles with the word macros but nothing major. I have had no problems with sending or recieving faxs apart from the occasional inability to print a fax first time around. Most of my faxing is done programatically using the winfax engine and I never have any problems.
User Rating: 1/10
Although it seems good at first, it's bad from the groundby - January 1, 2003
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The more you use it, the more you find out that the pretty facade is based on a very dirty hack. And the Symantec support organization is very bad too, since they refuse to reveal what ports Winfax work at. They keep answering that it won't work through a router anyway (which is just one of the serious limitations not mentioned on the box). Faxing should not require such a dinosaur user interface, and it's still very unstable too even though they recently made the W2000 version XP compatible (requiring a full reinstall). VERY DISAPPOINTED IN EVERY WAY WITH SYMANTEC AND WINFAX!
User Rating: 4/10
Most frustrating product on the marketby - December 20, 2002
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Rarely do I find a product so bad that I have to look for a place to vent my frustration. WinFax Pro 10.2 has caused more problems that any piece of software I have ever used. Please save your money and buy something else.
User Rating: 2/10
Had to remove from system and go back a rev.by - December 3, 2002
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This is not a good sw pckg. I am very disapointed in Symantec for releasing this version and c/net for rating it so highly.
User Rating: 2/10
Don't Bother with XP or Networkby - November 27, 2002
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I've struggled with this app for years. It's a pain on a network and forget getting it to work with XP. The tech support it pitiful.
User Rating: 2/10
How can Symantec offer such a bad productby - November 25, 2002
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Have purchased WinFax Pro 10.02 on specs. Installation is not too difficult, but first of all, microsoft word is no longer working????How can Symantec expect a user just after installation to download bugfixes, read a 3 pages long installation guide in order to fix the MS Word Macro bug??? Also, the Client / Host function does not work as expected and they seem to have a problem with ISDN (fax receiving over ISDN does not work!!! I will send it back and ask fpr money return and then buy a reliable faxsoftware from someone else.
User Rating: 1/10
Mail Merge with Word2000 doesn't workby - November 20, 2002
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I've spend an amazing amount of time trying to get WinFax 10.02 to merge with Word 2000, as promised in the software's advertising. This cannot be done as I found out after emailing tech support. It appears it never will be possible either, judging by other's comments on the problem going back to Feb. of 2002. I can't believe they can get away with advertising the features they do.
User Rating: 5/10
Not XP Service Pack 1 Compatableby - November 18, 2002
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When we buy the most expensive application product specifically designed for our state of the art operating system (Windows XP Pro produced by Symantec?s development partner Microsoft), it is unacceptable for them (Symantec) not to support their software under the service pack upgrades to the OS.
User Rating: 10/10
Greatest Application I ever Boughtby - November 17, 2002
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I would recommend everybody to buy this product. I have been reading through some of the comments on this forum and to tell you the truth I can't believe people's opinions are that bad. One guy said he stopped the install midway and then it wouldn't work, well how many times have you done that with any application, cause most apps that you stop mid way usually screw up and you then have to delete some reg keys and then reinstall. I have been using Winfax for the past 4 months without a glitch as a host and client version , except for the small issue with word which took about 30 mins to solve after reading an article on symantec knowledge base
User Rating: 4/10
Is Peter Norton Dead?by - November 16, 2002
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Remember when Norton Utilities was a godsend? What's going on with Symantec programs in the last 5 years? I've owned Winfax versions as far back as 3 when Delrina was still developing it. Back then it was a really good program. Even through version 8. Lots of features, some I never use, but the now even the basic stuff doesn't work well. Just try to type a message on a cover page and edit it to see what I mean. When 10.0 has bugs and fixing them requires a $50 upgrade to 10.02 with no real gaurantee of fixing things, I've got to look elsewhere. Backing up and transfering fax histories to other computers is very difficut to do. If I install the win 2000 to XP upgrade on the machine I've got winfax installed on, I'll need to move 10.0 back to another networked win98 machine (10.0 does not support XP.) Of course this would leave me with the task of trying to configure winfax to work over the network and like some of the other users, I use 0 in the third octet of my machines' IP address. As far as their tech support goes, there is some good information there, but I have to use the support web site for every symantec product I install on every machine I own. It's just too much trouble. I'm really disappointed in CNET for recommending this product.
User Rating: 4/10
Winfax Pro Host Sharing Failsby - November 9, 2002
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I've been a Winfax user for years but with XP 10.02 sucks. I shared one phone line between my wife and my pc and it worked up till I put on XP SP1 with the occassional hiccup however now I can't get them to connect
User Rating: 3/10
Better Named WinCrashby - November 5, 2002
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We use WinFax Pro 10.0 for our travel company on a 98 machine because we couldn't get it to load on a more stable 2000 machine. The program must be restarted multiple times daily to keep receiving faxes. The problem is that it doesn't alert you to the problem and your customers just get a busy signal. Customers are getting upset and so are we. We will be looking for a new way to receive faxes.
User Rating: 
7/10
No Problemo!by - October 31, 2002
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After reading all the negative comments, I was hesitant to buy the program. Well, other than a quick Word fix, it's running great! It's so cheap to buy and works so well that I would recommend it to anyone!!!
User Rating: 10/10
Till my sides hurt, I laughed!!by - October 30, 2002
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I was just browsing the notes in this Winfax Pro thread and reading only the "One-line summaries." About once per page or every other page appears such a tasty example of droll wit! I laughed till my sides hurt! The talk goes rapidly from "WinFax Pro Sucks" to "WinFax programmers should burn in hell forever!" passing only briefly at "Don't Even Look At The Box!" Thank you so much for lightening MY day!
User Rating: 1/10
IT REALLY STINKS!by - October 28, 2002
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Could not configure to dial my calling card and then dial a phone #. Too much to set up and configure! A waste of $25.00. Just go out and buy a fax machine...
User Rating: 5/10
Don't buy to upgrade....by - October 27, 2002
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I have been using Winfax since version 8 and while there has been a bug here and there I was willing to shell out the $$$ for version 10. I was running it on ME without major problems using Office 2K. I upgraded to XP Pro with it's realease early on and of course Winfax was no longer compatible and there was no patch/upgrade. I opted to reinstall Winfax 10 and it seems to be operating OK. The bugs I see may well be expected under the circumstance (auto receive won't start automatically, occasional hang faxing from Office) but I will not pay Symantec for an upgrade that should only be a patch. And especially after reading all the reviews here on compatibility with XP.
User Rating: 1/10
Do not like this.by - October 20, 2002
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I find this a really poorly designed piece of software. It creates headaches and problems. I think it should be able to answer the phone and if there is not a fax to be received --just hang up. No it just screaches and screaches to who ever calls in. I've set it to not answer the phone - but it still does. I am probably going to have to uninstall it for the sake of my callers. when installed it it is difficult
User Rating: 4/10
Doesn't reliably work with XPby - October 14, 2002
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Won't reliably receive faxes, locks up modem so TAPI device is unavailable.
User Rating: 4/10
poor integration..by - October 13, 2002
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You want to have something that would would woork easily with Outlook.? So you can fax from outlook just like e-mail..? Then this is not your software.. !
User Rating: 2/10
System Busy errors...stillby - October 11, 2002
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Costs have mounted up to $160 with new external modem as per Symantec urging, days of tech support with Microsoft, Dell without resolution plus Symantec- no solution....The worst yet....
User Rating: 1/10
30 dollar support solution is to reconfigure networkby - October 8, 2002
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I am trying to install winfax on our network(about 40 workstations) Install on host is fine, also on the workstations there isn't a problem. However when you do not have local admin on the worstation it does not let you connect to the host. Gives you the oh so helpfull message No access. Great! So I go to the knowledge base looking for answers. I find something about adding non admins using win2k with a tool installed with winfax called regacces. Ok, Great. I use the tool and add the user. Log back into the user and winfax gives you a message on startup it changed the configuration and needs to reboot. After 3 reboots getting the same message I decide to pay 30 dollars and call tech support. After 45 minutes of holding I get someone on the phone. I tell him the situation and ask him to walk me thru a fresh install. While installing he hears me mumbling the ip address of where the host is located. Then he tells me oh we dont support ip addresses with a single 0 or 1 in it. I'm like what? He said yes, to many problems with ip addresses with 1 or 0. It just so happens My internal Ip address scheme has both in it. I ask him why does it work with local admin then? he said he does not know they just dont support my ip address, and if I stay on the phone they will charge me again. So he told me to reconfigure my entire network and call back. I never heard such mickey mouse bs in my life. Especially from a company like Symantec.
User Rating: 2/10
such a terrible programby - October 7, 2002
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The only reason I am still using it is the integration with the ACT! formerly owned by Symantec. But I am very disappointed because it is not simple to use, does not integrate well with other programs and - last but not least - no stability at all. Constant updates with full charges are not consumer friendly at all
User Rating: 2/10
May the WinFax Pro programers burn in HELL!by - September 27, 2002
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They delivered it here on earth to us with XP and Word. Try to get it off your machine is like trying to get rid of HIV AIDS. Never again with ANY Symantac product!!!!!!!!!!
User Rating: 6/10
Winfax 10 or online but not bothby - September 17, 2002
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The worst problem I have encountered on my new W2K system is that, as long as Winfax 10 is installed on my computer I can go online once immediately after the install (if I'm lucky) and then I can't until I deinstall Winfax again, then everything works fine. I use a Zyxel 2864I with a 20 mb memory in it. I am very frustrated about this problem because I must say that Winfax worked perfectly for me on W98. With Win98 I could leave the Controller running in the background and go online. Now, no matter how Winfax is setup (needs COM1 not Tapi in order to be able to pick up the faxes from the modem's DRAM) it's useless. I don't know what to do and am looking for some other software which will allow me to pick up faxes from the memory.
User Rating: 3/10
If it can't talk to Word, who needs it!by - September 13, 2002
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When I was running Windows 98, Winfax was the stuff of dreams. With my old scanner I had it all. Now with a pentium 4 machine and Windows XP, etc. Winfax (new version) is worthless. I am going to get an all in one printer.
User Rating: 4/10
Error Messegesby - September 12, 2002
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Lord, please help me find another fax program so I can get rid of Win Fax Pro 10 and Win Fax Pro 10.02 on my computers for ever. Amen
User Rating: 1/10
Worst piece of software i've ever usedby - September 11, 2002
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I started with a Apple One so I am darn computer literate. This is a terrible program. I don't care how smart you are you WILL NOT be able to get it to work well! If all you need is a computer fax for incoming faxes it's Ok. Everything else it offers is junk.
User Rating: 4/10
Use something elseby - September 8, 2002
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Unstable. Print output is poorer quality than most shareware programs. Crashes Office XP unpredictably.
User Rating: 3/10
Back up impossible.by - September 8, 2002
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Running 2000 professional. A bug in 9.0 which won't allow backup of data (read message store" prevents backing up faxes (unless your harddrive has less that 2g of freespace). This is a major flaw. To many faxes on the currently used in file results in the software/computer missing faxes. No fix for this problem for 10 or 10.2. I have been using this software for 12 years and its quality has dropped since symantec purchased the company. No tech support. Webb site has gotten worse with time. No fix for basic on going problems. I am agressively looking for a new fax software package.
User Rating: 1/10
Undependable.I've wasted way too much time trying to make it work.I'm moving on.by - September 3, 2002
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We needed to do something different for our marketing and thought WinFax was the answer. NOT! I'm going to look for another program & will never recommend this product to anyone.
User Rating: 5/10
Sharing Host/Client Sucks, Program Buggyby - August 28, 2002
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As a business user, this one piece of software causes more computer support calls from my users than all of our software applications combined! Support poor--Symantec appears to want to sell you a fix for something they should have done right in the first place. I think that didn't even test it well--of course to save cost I'm sure
User Rating: 7/10
Doesn't work good with Windowsby - August 28, 2002
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With Windows 98 it has problems with receiving faxes. With Windows 2000 keeps busy telephone line even after the end of transmission.
User Rating: 1/10
SUCKSby - August 26, 2002
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I BOUGHT THIS PROGRAM AND HAVE HAD NOTHING BUT PROBLEMS.WHEN YOU GO TO THE WINFAX DATA BASE TO FIND HELP THEY HAVE YOU CHANGING MODEM VALUES ,EQUATIONS AND MANY OTHER THINGS THAT JUST DOES'NT WORK.TO ME IF YOU PAY $100.00 DOLLARS FOR A PIECE OF PLASTIC IT SHOULD BE SIMPLE.IF YOU CAN'T FIGURE OUT THERE PROGRAM OR DATA BASE YOU CAN ALWAYS CALL FOR HELP FOR$$$$$$$$$$$$$$$.
User Rating: 1/10
Buy a fax machineby - August 21, 2002
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I intially struggled with Winfax Pro 10.0. It worked very poorly with windows XP. When they finally came out with a Windows XP compatible version, getting an upgrade required lengthly pleading and begging with customer service. Their website makes it very difficult to find a human. When I installed the software, it didn't work with Word 2000. If you work hard enough, their website will tell you to download a file and install it. The instructions are good. The file is not to be found. I work for myself. Wasting a day with someone's software that doesn't work is an expense I can ill afford. Wasting my money on this worthless junk is really irritating.
User Rating: 1/10
WinFax Pro 10.02 SUCKS!!!by - August 19, 2002
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OK - I was simply trying to set up 2 internal modems, one to send, one to receive. Randomly, after receiving a FAX, WinFAX attempts to reset the modem and produces the "CANNOT COMMUNICATE WITH MODEM - PEASE POWER". Of course, thses are internals, so powering requires downing the machine, and starting all over. The program would also cause the modem to hang during a FAX receive, also causing WinFAX to lose communication with the modem. I tried Windows ME, and then Windows 2000. Support SUCKS. They told me you can't connect another analog device (phone, FAX, answering machine) to the same phone line as the modem. BS! The computer does not talk to the modem over the phone line Why do you think they have to connectors on the back of the modem? As long as you don't have both analog devices answering the phone at the same time, there shouldn't be a problem. WinFAX might work with external modems, but there are no recommendations by Symantec. I even recommended this to a customer like an idiot! The product works under the most basic configurations, but the advanced features are FLAKY! Don't BUY THIS POS.
User Rating: 4/10
I give up!by - July 3, 2002
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Like others I have stuck with this program from version 7 to date. I cannot get this program to receive faxes without problems. If you receive faxes with any kind of significant volume then forget this program...it is not reliable. I have spent so much time on the phone with tech support that I I can now answer their questions!
User Rating: 1/10
Don't buy it.by - June 21, 2002
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Installing WinFax 10.02 caused Word 2000 to stop working and messed up Win Me. It damaged explorer.exe. Also a pain in the a$$ to uninstall.
User Rating: 1/10
poor integration with MS Office 2000 and XPby - June 13, 2002
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Unfortunately I agree with the negative comments about WinFax v10.02, which at this time is also the latest. I find it very disappointing that you cannot fax from Word XP at all. I am not even talking about anything fancy like having the fax# and names imported straight into the fax program. I just cannot fax from Word XP. Period. I reinstalled both, WinFax abd Word several times, in different orders, nothing helps. Besides, if you are planning on having a V.92 modem with WinFax, think again. My external Zoom 3048L V.92 modem loses its V.92 capability when the WinFax control center is on (and you need it on, don't you, if you expect to receive faxes).
User Rating: 10/10
THIS IS THE BEST SOFTWARE IN THE WORLD!by - June 5, 2002
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I just wanted to give all of you something to look at since there are so many negative comments on Symantec's latest botch job.
User Rating: 4/10
Badly written buggyby - May 29, 2002
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Upgraded several times gets worse with each upgrade crashes the machine. Does not play well with other software Do not USE or Install in your machine.
User Rating: 4/10
Just Plain Trashby - May 29, 2002
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One hundred percent unreliable. I got ripped off on this purchase. I have spent way to many hours on this mistake of a program and now have to start all over again with a different program. I have eperienced frustration with most Symantec products I've used over the years but this one is by far the worst. Do not buy it.
User Rating: 2/10
What a nightmare.by - May 22, 2002
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I've spent all day trying get this thing to work right. So far it's screwed up Word and Outlook. What a piece of junk.
User Rating: 3/10
You can't go right with Winfax!!by - May 21, 2002
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My nightmare that is Win fax, which lasted all of an hour, is over. Being a confident computer tech for many years, I thought I would have the ability to tame even the most mischievous program: WRONG! This is garbage in 0?s and 1?s. Tech support? Don?t even ask. I must echo the already well-established consensus that this software, this thing, is one of the crappiest, most destructive things you could ever do to your computer. If you want to be happy, do not install Win fax. Heed this warning and be saved a hundred bucks and a thousand headaches.
User Rating: 6/10
crash my outlookby - May 19, 2002
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winfax pro 10.02 shouldn't even sell in the market, it's full of bugs. It crashs windows programs. My outlook couldn't read attachment or send big attachment due to Winfax Pro. I uninstalled Winfax Pro, my outlook is back again. I was really mad that WinFAX Pro had waste so much my time and money.
User Rating: 6/10
No problems yet but poor supportby - May 13, 2002
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I have been using winfax since version 7. I never had any problems appart from importing old logs, unfortunately online support is very poor regarding this, symantec is aware of the problem long ago but they are not doing anything! I am now using winfax 10 on windows XP Pro and everything is working ok on my 2 computers [home and work] although I lost some old logs which I can not import at my home computer. I find it unfair to pay for the winXP update and this is the reason I am still using version 10. I was suprised when I read that so many people have so many serious problems with winfax. I knew that customer support was poor but not aware that it was sooooooooo bad. Probably I am one of the luckiest users of winfax. However I will try to find a new fax software to use since winfax is not as stable as it should and symantec is not offering the level of support it should. Cnet review your comments for this programm!
User Rating: 4/10
Does not work with Office XPby - May 9, 2002
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WinFax Pro was never stable to make it in to server client application. I was fighting this application for few years but with 10.02 my disillusion with it reached the peak. It's time to move on and find a better product. Shame on Symantec to let it go that far.
User Rating: 4/10
Buggy, not well thought out, and plain unreliable!by - May 9, 2002
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Like many of the other reviews here, I've been strung along with update after update of the Winfax product. I keep hoping the new versions will take care of all the idiosynchrasies, but they don't. I have used it on Win95, Win98, and now Win2000 machines, and it simply is unreliable at receiving faxes. I have tried three different modems, including a top-of-the-line US Robotics business level external modem, and nothing changes. I also agree with the comments about poor Symantec customer support. They rarely issue essential patches on their website (or through the "Live Update" feature), and the new versions (at ~$100 a pop) don't get better at all. I'm in dire need of new fax software. Any ideas????
User Rating: 1/10
10.02 is absolutely great on XPby - May 8, 2002
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I read all of the negative comments on WinFax Pro 10.0. Since I have used this product for 10 years, I decided to upgrade to 10.02 for my new XP. I could not be happier - it scans perfect, it sends faxes perfect, it emails faxes perfect. I don't know why other XP users are having problems.
User Rating: 6/10
Symantec Does not care about consumer needsby - May 6, 2002
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I have been a user of Winfax since 5.0 version. What keeps me coming back to it is it's the features they advertise. the truth is that I am sick and tired of trying to make the program work right and it gobles alot of system resources which causes other problems. I always seem to have a different problem and most of the time there is no solution or you have to call and pay to have the problem resolved over the phone, this problem was created by Symantec to begin with by not doing the program right to begin with. I bet Symantec is making a bundle of money on what they charge us for tech support for a porduct that they made to not work correctly. at this point I have bought a new computer with Windows XP and am obligated one more time to upgrade because Symantec did not issue a patch for XP like everyone else. So I ask my self do I want to go through the agrivation of installing the new 10.02 and start having all the same problems again or just go with some other program that may not have all the bells and wistles but does all I need. This is the end of a 7 year journey with Winfax, Symantec you find another Sucker to pay for another upgrade of your program, but not me.
User Rating: 1/10
DON'T EVEN LOOK AT THE BOX!!by - May 5, 2002
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I wish I would have seen this review before I bought this product. It's like installing a virus on your PC. I have uninstalled it, my PC still locks up, and I my Internet Explorer is damaged beyond repair. I'm still seeking help on repairing my system. This item should be pulled from all shelves.
User Rating: 5/10
Not for corporate users w/networked printerby - April 28, 2002
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I liked this program until I had to call Symantec. Their support is the worst!! It took me almost two hours to find out that there product will not automatically and unattended print incoming faxes to a network printer (only to a local attached printer). No one would even suggest when this missing feature might become available. The attitude of all Symantec personnel was to be technically polite but 'please only ask one simple question and then leave our support line'. Our corporation will have to find another company and product for all our users.
User Rating: 1/10
"Thoroughly Disgusted"by - April 27, 2002
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I wish I had found this web site before I purchased this software. Every problem everyone is writing about is accurate so I won?t go into the very ugly problems I personally am having except this one: I have Windows 98 with Office 2000 and this program is causing Word 2000 and sometimes my entire computer to freeze up about once every couple of hours even though I have manually uninstalled it! Why Symantec place this product on the open market is beyond me, and why CNET rated it so highly is extremely suspicious! My respect for CNET?s product reviews have diminished greatly! The worst software I?ve ever purchased with Microsoft Picture It! Platinum 2001 running a close second.
User Rating: 3/10
WinFax Is Crummy Softwareby - April 27, 2002
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This program sucks! It has a nice wrapper, but it is very buggy. Outlook 2002 fails to run after it?s installed. On the Symantec site they say it?s being worked on [since October 2001]. Also, it is incompatible with MANY fax machines. I?m going to dump it and look for another solution.
User Rating: 2/10
Headache to install, can't use word anymoreby - April 27, 2002
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it is simple headache,I have wasted several days already to try to configure it, you have to uninstall it manually go through registry(scary), and still can't make it work, MS word 2000 will not work and has lost several days of productivity. This is a common program,Symanted better know it before selling this to customer, I think symantec may end up with law suit over it.
User Rating: 
8/10
Wow what a bargain!!by - April 25, 2002
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As long as you are smarter than the box it came in, you won't have a bit of trouble with this product. VERY EASY TO USE.
User Rating: 1/10
"Try some other fax software..."by - April 22, 2002
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After installing WinFax Pro 10.0 on a Win2K server, I couldn't receive faxes. Even though I set it to answer after one ring, it takes at least 15 rings to answer and since end February I haven't received any fax exept the ones I was using to test the number of rings.
User Rating: 1/10
An unholy mess!by - April 20, 2002
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There are problems with this software too numerous to describe. It was apparently placed in the general marketplace without adequate testing. After much research, I found the web site with instructions to manually un-install the program. http://service4.symantec.com/SUPPORT/faxprod.nsf/docid/1998102114161204
User Rating: 3/10
A PIECE OF TRASHby - April 18, 2002
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I bought this software 2 days ago and it messed up the WORDS . Symantec has posted solution on the web but it does not work. Tech Support is terrible and they repeat the same thing not addressing the issue. I do not know how CNET said the suppoet was excellent, it must have been for them and not ordinary people. DO NOT buy this software
User Rating: 2/10
doesn't really work with xpby - April 15, 2002
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I bought the 10.02 to be able to use WinFax under Windows XP, but it doesn't really work well with this OS. If you log in and then logout it stops receiving faxes for half an hour and if you have two user logged at the same time (e.g. you log in and then switch user) it stops working at all and you cannot even start the control center until you reboot. Also 10.00 and 10.01 could properly render a signature image inside a word document, 10.02 cannot anymore. And what's the use of liveupdate if Symantec doesn't fix bugs?
User Rating: 3/10
Crashes Word2000, Mailmerge Fails!by - April 9, 2002
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To ship such bugs, to devise solutions which require you to turn off macro security protection, to require reinstall of Word - this is tolerable for shareware, but for $90 programs -NO WAY SYMANTEC
User Rating: 6/10
Not sure why this is so widely recommendedby - April 6, 2002
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I also have used WinFax since the Delrina days, mostly because every rating organization seems to recommend it highly. I believe Microsoft even bundles a version with one of their OS's. However, every WinFax release is unstable, hogs PC resources, and has more bugs than the last version. Host/Client features are also not up to snuff. Web support is pretty good, however. My company develops software and we fix our bugs; Symantec just documents theirs well.
User Rating: 3/10
I want my money back.by - April 6, 2002
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I didn't like norton security 2002 either. Just won't buy norton product again.
User Rating: 3/10
Absolutly Stinksby - April 3, 2002
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I have had the same problem everyone else has. This software has screwed up my office xp. I cannot understand how they can put a price on the 10.02 after 10.00 was out for less than 6 months with a bag of problems. I will never use another product by this company again.
User Rating: 6/10
Beware of poor customer service/problem with Wordby - March 26, 2002
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It is difficult (to put it mildly) to speak with a customer service person from Symantec. If you plan to fax Word documents, be prepared to reconfigure your PC. The Symantec website does provide instructions on how to fix this problem, however, it involves deleting and moving program files. Not something the average user who is hoping for an easy-to-use fax program is probably prepared to do.
User Rating: 3/10
winfax pro sucksby - March 25, 2002
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On the surface this program looks and appears to work great. It has a universal print/read icon that does this program no favors. It is not reliable and doesn't always print out faxes, though they are in the list of faxes received. I have to go back over each day to see if all the faxes have printed out. THIS HAS CAUSED NO END OF PROBLEMS WITH OUR BUSINESS. Because of this I give the program a minus 10. AND the winfax folks don't really give a .... so I hereby give them the ROYAL DORK AWARD.
User Rating: 10/10
It is NOT compatible with Outlook 2002!!by - March 19, 2002
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Symantec says that v10.02 is compatible with Windows 2002 - what they don't tell you is that it doesn't work with Outlook 2002 - the primary program most people use it with! This is well known as noted with hundreds of posts on their support forum and they just explain their refund policy when pressed for an answer.
User Rating: 3/10
Good Heavens, how did I get into such a mess.by - March 18, 2002
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My whole system is unstable now and I can't even 'uninstall' it. It can't find the *installation* log file! How do I get rid of this nightmare? I don't even want to think of the $$$'s and time I've lost because of this software.
User Rating: 5/10
Very Disappointing with W2K & Office XPby - March 18, 2002
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I've used WinFax since the early Delrina days and have always liked the features and ease of use for my business. But, now my v. 10.0 doesn't work correctly on my new Win 2000 machine (with Office XP) -- the controller won't run properly in the system tray (it usually shows up as a pale gray square), it won't hold the automatic receive selection, WinFax 10.0 slows my 2.2 GHz system to a crawl. I don't dare try to use it with Outlook 2002 after reading messages on this forum. The Symantec web site support is almost non-existent for this problem. Very disappointing. What is the next best Fax app that actually works with W2000 and WXP?? I can't risk corrupting my files and spending hours and hours fixing a mess.
User Rating: 5/10
Not really supported on Win XPby - March 16, 2002
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If upgrading and want to import logs, there is no way on XP without partitioning the hard drive.
User Rating: 1/10
Crashes Word on 2nd useby - March 13, 2002
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Horrible software, buggy as hell. In my case it will work one time, then freezes the computer on 2nd use when faxing Word documents. Spent hours trying to debug. Have used different versions of Winfax for years, it's sad to see how bad the recent versions are. What a shame.
User Rating: 4/10
BEWARE: DO NOT BUY THIS SOFTWAREby - March 13, 2002
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I purchased WInfax v. 10.02 as Symantec said that v. 10.0 would not be compatible with my WIndows XP and Outlook 2002. They called it a "new product", not a patch. So I shelled out another $70.00. The product was NOT compatible. I waited for four months for a fix, emailed Symantec numerous times. Every answer is a sluff-off of "our technical department is working on it". Nobody will take responsibility. The product is useless. You will be in big trouble if you buy this product as a solution to haveing XP/Outlook.
User Rating: 1/10
Don't Buy It! It Sucksby - March 13, 2002
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This program gets locked up more than robert downey jr and fails more often than a NY city highschooler.
User Rating: 3/10
Can't believe the upgrade policy!by - March 12, 2002
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Come on $60 to have version 10 work with Office/Windows XP? That's insane! There's no extra features in this version. Also, this program has been getting buggier and slower all the time, it's worthless to buy, and when my norton antivirus runs out, I'll never buy another symantec product again. Additionally, I'll highly recommend that my security clients evaluate Symantec's track record of product support and stability before purchasing their security solutions.
User Rating: 1/10
The worst piece of junk I have ever had the misfortune to installby - March 11, 2002
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I have had several vesions of Winfax since the Delrina days. I will never own another. Immediate and severe problems using 10.02 and Word 2000/Office XP. I just wasted $100 and cannot even talk to anyone on the phone. The internet support is ridiculous. I am going to try to remove the program and then re-install Word. What a nightmare and waste of my time. The two positive opinions I've read must be stockholders or work for the company. By the way, it answers all my phone calls-even with automatic receive off.
User Rating: 3/10
Do NOT buy this product!!!by - March 9, 2002
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Really expensive, corrupts Word so it doesn't work, resource hog, what else could you want? Seriously, Symantec has put out a real loser. Give this one a miss people, it just isn't worth it.
User Rating: 1/10
Cost us more than the cost of the programby - March 6, 2002
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The hours we spent trying to find out what the problem was in our business with the word program in our computers cost us thousands. I tried to get to support and was never able or did they respond to my email like they said they would. I will never buy another program from this company.
User Rating: 2/10
PROGRAM A BUMMERby - March 5, 2002
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WIN FAX 10.0 FAILS TO PRINT OUT FAXES RECEIVED ON A CONSISTANT BASIS. I HAVE WRITTEN SIMANTEC ABOUT THIS AND GOTTEN NO SATISFACTION. THIS IS A SITUATION WHERE I HAVE TO GO BACK OVER ALL FAXES RECEIVED AND PHYSICALLY CHECK WHICH ONES HAVE PRINTED AND WHICH ONES HAVE NOT. THERE SEEMS TO BE NO FIX FOR THIS ALL PURPOSE ICON WHICH SAYS A FAX WAS EITHER PRINTED READ OR WHATEVER WHEN IT IS NOT. THIS PROGRAM NEEDS A MAJOR OVERHAUL. I CAN'T BELIEVE THE GOOD REVIEWS!!
User Rating: 3/10
WORKS OK BUT HAS A LOT OF QUIRKSby - March 5, 2002
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I HAVE BEEN USING 10.0 PRO FOR OVER A YEAR. FROM THE GIT GO THE SOFTWARE HAS HAD A PROBLEM OF HANGING UP ON INCOMING MSG'S FROM SOME SOURCES. I HAVE BEEN WAITING FOR SYMANTIC TO ISSUE A PATCH OR FIX FOR THIS PROBLEM BUT HAVE NOT SEEN IT. THE WEB SITE DATA BASE GIVES A TON OF WIGGLE YOUR EAR FIX'S FOR A LOT OF DIFFERENT PROBLEMS BUT IS USLESS FOR THE NOVICE USER. IT ALSO DOES NOT STEP UP TO ITS REPUTATION FOR EASE OF USE. GOOD PRODUCT BUT IS NOT SUPPORTED VERY WELL.
User Rating: 4/10
Wish it worked as well as it said it would!by - March 3, 2002
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I purchased 10.02 after an upgrade to office xp (10.0 would not intergrate with office xp outlook) I even purchased the multi user version for my small business about $850.00. You see I loved all the bells and whistles winfax pro offers. Guess what? It doesn't work well on a network as it claims. It doesn't integrate well with outlook 2002 (see symantec's website) And, to top it all off in order to make it work with word 2002 you have to turn the security settings to "low"!! Imagine that coming from symantec????? So, I am on the search, and stuck with software that is misleading, for new network fax programs. Don't do the same!
User Rating: 3/10
Don't Put it on your pcby - February 28, 2002
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With windows xp I put it on my computer and from the next boot things went bad. I finally fixed my computer so it works great now. (I formated the hard drive and reloaded everything but Winfax.
User Rating: 2/10
I must agree with Mr. "Software from Hell"by - February 27, 2002
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First of all, I'm not one to respond to these rating things and tend to be quite forgiving, but I believe CNET is way out of line in their review and solid recommendation of this product! I started way back as one of the very first users of the very first release of Delrina and loved the product - all the way through version 8. I recently upgraded when I purchased a new computer with XP. BIG MISTAKE. Not only is it the first (and only so far) product for which I've had to pay for an XP patch (not only pay, but pay dearly!), but from the very first attempt at installation my computer was doomed. It locked up almost instantly when I ran the install. It took herculean effort just to get my computer to reboot. Then WinFax told me I needed to uninstall previous versions. This was impossible because, try as I might, I could not find the previous versions let alone uninstall them. When I did finally get my computer to boot somewhat normally, Outlook 2002, Word 2002 and IE6 were all messed up. I tried the Symantec website and knowledge base but the workaround made a bigger mess. I tried WinFax tech support (and I must say I was extremely angry that after spending $60 to destroy my operating system I now had to pay an exorbitant FEE to beg WinFax to fix their own problem), I was on hold for over an hour (fuming and trapped in my office the whole time) and finally gave up. I spent days searching newsgroups, then I spent money for Microsoft support and, even though it wasn't their problem, they spent hours (like 9 total over two and a half days) trying valiently to help me out (and only charged me a one-time $35 fee). To this very day I still have bizarre trouble with Word and Outlook. I am a self-employed, independent financial advisor and rely heavily on my computer for my research and presentations. I hate to think how much income I've lost in addition to the money I've spent. And what do I have to show for it? I have a computer that still isn't stable (it was only two months old and working like a dream before I "upgraded" WinFax), I've missed faxes, sent bungled faxes, lost fax history, and spent more money still on a new fax program. I've been a supporter of many Symantec products since before a lot of today's computer users were out of diapers; however, not only will I never let a "fixed" WinFax product come anywhere near my computer, I will never use another Symantec product of any kind. I realize this isn't very succinct and doesn't adhere precisely with all of your guidelines, but I do want you to post it.
User Rating: 10/10
Best Fax Software on the Marketby - February 26, 2002
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I've used Winfax for several years and have appreciated all of the upddates Symantec has released. They are doing a great job and I expect even more from them. Keep up the good work guys!
User Rating: 1/10
Beware!!!by - February 26, 2002
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No wonder Costco put it on sale and offered rebates . . . I couldn't get it to work and NOW Microsoft Word 2000 won't work. The symantec "knowledge base" web site offers a solution that doesn't work . . . I spent hours trying to fix it . . . one of there "fixes" requires you to make a change in Word 2000, great . . . it won't open because WinFax PRO screws things up!!! I tried calling their $29.95 fee based customer service . . . can't get through! I have other symantec product sand use LiveUpdate . . . why can't they fix this??? Very, very POOR customer service!
User Rating: 3/10
Unstableby - February 26, 2002
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Installed this on our small network. Clients could rarely send faxes with problems. The fax database got corrupted often. Received faxed where not saved or printed. We asked the CPA firm next door who had tried it set-up by a professional neet admin on a dedicated PC, they also reported them same problems and gave up on it.
User Rating: 1/10
These people should be lined up and shot!by - February 25, 2002
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What a friggin' nightmare! I have spent every waking second for the last 2 days trying to get this d*** software to work, tried everything, tried their $2.95/min support, all to no avail. I paid good money for this, and it totally sucks. I am mad!!!
User Rating: 3/10
Did anyone at Symantec TEST this?by - February 20, 2002
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Okay, so I can fix MS Word (which was disabled when I installed WinFax Pro V.10. How did THAT one get by testers at Symantec?). But my customers use Word Perfect. So far I can't find a way to send multiple WordPerfect documents in a single FAX transmission, which was easy in Version 9 but seems broken in 10. I posted my problem on Symantec's web page, got no response except the auto-response saying they usually get back to you in 24 hours or less. I checked their tech help page and found pages and pages of posts without any responses from Symantec. GREAT CUSTOMER SUPPORT!
User Rating: 4/10
Tread very carefully - or better still, not at all!by - February 18, 2002
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I installed 10.02 on top of Windows XP, had problems and when I tried to uninstall it, it syas files are missing and I cannot uninstall! The files are not missing , it's just that the winfax files literally spread themselves out "all over" your disk. Multiple partitioned drives have multiple folder setups. In short it's a nightmare; I never even got one fax done. I would advise only installing this if faxing is your main pre-requisite and you don't have anything else on your machine (Who fit that bill?). Support is non-existent and "the" only answer is to uninstall practically everything you have on the PC Ofice Pro et al. Nightmare, you better believe it.
User Rating: 3/10
Is Cnet being paid off for this reviewby - February 18, 2002
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How can Cnet give this product such high marks and 80% of the consumer ratings on this site are poor. Tech support is very poor and they just pass problems off as computer related. Product is resource hungry and requires us to restart computer numerous times a day to return resources. If you have a win-modem and not a hardware modem it crashes computer regularly since tech support says it needs a designated IRQ on the computer, too bad since most computers come with win-modems.
User Rating: 6/10
Great idea, but needs workby - February 16, 2002
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Excellent concept, but needs some real testing before it was released. Thank you to GetFaxing.com for fixing the Word 2000 startup macro problems. See http://www.getfaxing.com/macroerror.htm
User Rating: 5/10
Very Inconsistantby - February 14, 2002
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If Winfax would work the way it is supposed to, then it would be great program. However, many features fail to work, for example, when it won't pick up until 5 rings when you have it set to 1, it misses many calls. We had to stop using it for receiving calls altogether.
User Rating: 4/10
Still doesn't work with XP as promisedby - February 14, 2002
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In the UK it is extremely deifficult to get hold of a copy of 10.02 because there is sl little information about it. Not surprising when it was supposed to solve the problems interfacing with Outlook 2002 - which it has failed to do. As far as support is concerned, they used to run a newsgroup then they tried to restrict it and then they shut it down - too many negative comments. CNET on the strength of the comments so far how can you leave the rating unreviewed in the light of the feedback here?
User Rating: 4/10
if you get past the installation, you may be okby - February 6, 2002
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Although the program itself is not bad as fax programs go, it is pricy, especially if you are buying an upgrade. If you have never installed winfax on your computer, the installation should go well. However, if you are upgrading from an older version, watch out!! Although the user guide says that previous owners who are upgrading to a newer version should just run the install program, it is not so. If you have an earlier version, even 9.0, the installation will crash only to give you a message that says: "WInfax has found an earlier version and can not proceed with the installation. Please remove the older version and reinstall. It's not just the odlder version but everything in your computer that has anything to do with winfax must be removed. I contacted symantic and received a grocery list of items to remove and lousy instructions on how to do it. You would have to be very computer literate to complete the installation. As for me, it went back to the store where it came from with a full refund. I would reccommend a different fax program if you are looking to upgrade. If this is your first time with Winfax and you don't mind the price, good luck. Keep in mind that almost every upgrade for this program over the past 5 years has averaged over $68.00. That's no way to treat loyal users.
User Rating: 1/10
Not stable = does not work. Well, maybe if you send a fax a day...by - February 6, 2002
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WinFax is so unstable it is ridiculous. It is a shame software companies can sell products that don't work. It might be good to send a few faxes here and there but otherwise, avoid this product for any business use. If you send many faxes, it will definitelly hang on you at some point. Can get corrupted. Have seen occurences of multiple faxes sent to the same recipient because fax was marked as failed when it was successfull. I also tried their SDK. A real joke. Cannot even be assured of the status of a fax. Since WinFax will at one point use all system resources and slow to a crawl, you cannot assume anything. Very few features and very unstable. I have marked the ease of Use as poor even if the interface is easy because what good is it if it can't perform? BTW, for network faxing, buy FaxGate instead. It also has a good SDK for developpers to automate STABLE faxing solutions. Because of WinFax, I will never buy anything else from Symantec.
User Rating: 10/10
sure works greatby - February 5, 2002
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i do a lot of long distance legal work this saves my & others butts it just takes a little effort to learn all of it
User Rating: 4/10
Bungled ever since Version 3by - February 5, 2002
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This was a good product at Version 3. It was stable, not very intuitive but worked great. Pet peeve many "send" buttons on each fax, think of a new name for a button that is "continue" or "next" since the "send" buttons do not send the fax. Since Ver 3.0 it is bloated with "features" and crashes. If it were not for Y2K prob. we would go back to 3.0 Try to run this puppy as a stand alone receive fax machine it will not last more than 24 hours without a lock up. Then there is the much beloved ?database check?. The program ties your machine up with a lengthy bar graph marked database check at every reboot. Just what the heck does it do with all that checking? Program often can't recognize a fax board and often gets a good connection but fails to transmit the fax. Can also cause "gigantic" faxes on other machine as it stretches letters and graphics to 5 times correct size. Symantic bought the rights to this program and then forgot about it. R & D stopped ages ago, but they still bring out new versions. They dream up new bugs and sell it as improved. I would say it must be that writing fax software is impossible but RightFax (a seriously overprice competitor) has none of these problems. Finally to try and understand all those set ups and menus is a nightmare.
User Rating: 7/10
Convenient and powerful, but resource-hungryby - February 5, 2002
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Many of users who've given this product a thumb's down complain about the exorbitant cost of upgrading for Windows XP. Actually, registered users can order an upgrade CD from Symantec for $19.95. It's surprising that this incremental upgrade (from 10.01 to 10.02) isn't covered under the "Live Update" feature in WinFax. Without this upgrade, WinFax would receive only one page of a multi-page fax. I've used WinFax PRO ever since it was a Delrina product. It's become more bloated and resource-hungry over it years, but it's still the easiest and most powerful faxing software available. As a free-lancer, I'm frequently asked to fax resumes to clients. I like the way WinFax lets me attach files, preview how everything looks, then stamp the cover letter with my signature. And it's the only faxing program reviewed that still integrates with Ecco Pro.
User Rating: 1/10
STAY AWAY FROM WINFAX !!!by - February 5, 2002
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I just have two words about winfax 10.0. "It is the worst piece of garbage in the world".
User Rating: 7/10
Screws up Outlook XP/2002!by - February 5, 2002
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As of of today (02/05/2002) Symantec STILL has not been able to make this product compatible with Outlook XP/2002 (a product which was released on 10/25/2001!). The partial workaround on their web site does NOT address other serious functionality impacts on Outlook such as the disabling the macros, which you are then NOT able to turn back on! In all my years of using Symantec products, the incompatabilities with both Windows XP and Office XP are the worst. Buyer seriously beware!
User Rating: 7/10
Unstable, locks in multiuser environmentby - February 4, 2002
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After trying to make this app work for many months, with frequent lockups, and downtime and database rebuilds, I gave up, got myself a 486 running linux and Hylafax. We have had no problems since converting. So long Winfax.
User Rating: 9/10
Good product; disappointing supportby - February 4, 2002
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I continue to use TalkWorks Pro, which includes Winfax. It's a good product even though it gets a bit quirky sometimes and really sucks up system resources. However, the support for this product was actually terminated less than nine months after I bought the product. This is not responsible. Even Microsoft, which gets a lot of criticism, supports their products for a span of years, not months, before dropping support. Because of that, if I could get another product that would do what I want and integrate with my existing Outlook database, Symantec's product would be replaced on my machine.
User Rating: 3/10
Rip offby - February 4, 2002
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This is the most disappointing piece of software I have bought in years. I spend $100 on an upgrade that should have been included as a free patch on the internet so that it would supposedly work with Office XP --- what a joke! As a former user of 10.0, I cannot believed that these guys coned me into spending a $100.00 on a product with no new features --- can you imagine! After repeated attempts, I have been unable to get the software to integrate with Word or with the email feature in Outlook. Tech support for this product is the worst I have ever had the mis-fortune of interfacing with. I recently complained online about the lack of new features and the inability of this product to interface with Office XP, and I was told by the technical representative that I was "ranting". Hopefully, this is the last Symantec product I am going to buy.
User Rating: 7/10
overall best on marketby - February 4, 2002
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I have tryed 5 other programs from the early daysof 3.1 can do anything from computer with very few problems
User Rating: 3/10
Not ready for W2K or XPby - February 4, 2002
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I have used WinFax since release 1, but drop it last year. Had to upgrade to version 10.0 when I moved to Windows 2000, only to discover that WinFax could not print to a network printer in auto-receive from a W2K workstation. So I decided to move the fax-modem to the server itself, but discovered that the client/host mode was VERY unreliable. Ended up junking WinFax Pro and using Windows XP's Fax service. Less features, but they work.
User Rating: 2/10
Marketing screw upby - February 3, 2002
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Been a WinFax user for 8 years. Was the standard. New features may help someone, I don't know how. The handling of attachments is so clumsy and convoluted as to render it almost useless. Version 8 was excellent in this regard, requiring only a simple drag and drop for attachments. Version 10 is a step into borderline uselessness. I pray for an alternative product.
User Rating: 4/10
A 'con trick'by - February 1, 2002
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I upgraded from Winfax 10.0 to 10.02 simply to overcome some incompatability problems with Outlook 2002. However, these probelms still exist and despite repeated assurances by Symantec, there is no sign of a fix (other than partial solutions called 'workarounds' which require an unreasonable amount of work by the software user) more than 4 months from the launch of the product. What is really annoying is that Symantec's technical advisers continue to tell potential users of its 'Knowledge Base' that only 10.02 is compatible with Office XP - believe me, it isn't. Any chance of CNET putting some pressure on Symantec to come clean on when a patch will be available resolving these problems?
User Rating: 1/10
BEWARE, DOES NOT WORK WITH ACT! MAILMERGES IN XP !!!by - February 1, 2002
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Symantec is selling a lot of this software to allow running XP, forcing us to upgrade. However, once you get there, you find that it DOESN'T WORK with programs like ACT! for mailmerges, so is pretty much useless unless you're sending one at a time. No impressive new features, really a poor program !!!!
User Rating: 4/10
"Excellent customer support"?? Who are you kidding?by - February 1, 2002
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The reviewer notes "excellent customer support" under "the good". I can't imagine what metric is being used to gauge that. I've been using Winfax since the "Delrina days" and although the program has been generally adequate to the task, customer support from Symantec has always been AWFUL. Long holds times and an unending inability to fix bugs in a time fashion characterize Symentec's customer support in my book.
User Rating: 3/10
Symantec rips you off for a WinXP patchby - January 31, 2002
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I have had problems with other communication and networking program incompatibilities with WinFax 10 and I eventually turned off the email feature to get rid of some of them, and wasted a lot of quality time. Symantec has the worst user support web site. It deletes all support messages after 2 weeks but it still shows you the deleted messages in a search (with no date). Then when you try to open 90% of them it tells you that it's gone. DUMB!!! They were selling Ver 10.0 up until a few weeks ago (mine was bought late last fall) and they won't update 10.0 to 10.02 with a patch. 10.02 is required for WinXP so after my upgrade to XP, WinFax 10 it is an expensive piece of junk. I REFUSE to pay for it again so I can use it on XP, it wasn't worth it the first time! Use your email software and the fax software that now comes included with WinXP if you have it, it's not bad. It will save you money and a host of compatibility problems.
User Rating: 5/10
'Super BloatWare'by - January 30, 2002
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Way overpriced, The free stuff that comes with most modems is sufficient for 99% of all fax jobs. This product is a nasty mess and resource hogg.
User Rating: 3/10
Winfaxs' host/client support DOES NOT WORK.by - January 29, 2002
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As a stand alone app, it's full of bugs and problems which seriously hinders the PC's operation. That's at it's best. Trying to get it to work as a host/client app, is next to impossible. Even if you manage to get it running, don't keep your hopes up for more than a week.
User Rating: 4/10
A bit Buggy!by - January 29, 2002
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It has a Macro problem with word 2000 and word 98. The work around does not work on my machine. I should have stayed with WinFax Pro 9 instead of upgrading. Support is the pits as well. Thank you Kris
User Rating: 5/10
Initally great, but seriously degrades over time.by - January 29, 2002
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I've used Winfax since for 7 years, and was satisfied until suddenly Winfax answered on the 10th ring rather than the 1st. No "fix" worked, tech support's solutions just don't work. Then other problems started popping up. All the problems were acknowledged by Symantec and a tech privately said they were known bugs which Symantec was NOT working to correct. Rather than fix the problems they offer "workarounds", sort like taking detours to get to work for the rest of your life. None of the problems have gone away with a new computer. Is this dog dying of old age? Great idea on which I have spent a lot of money and now time, but my time is worth more than the productivity winfax initially provided and now fails to deliver. After seven years I'm ready for a change.
User Rating: 2/10
The product from Hellby - January 28, 2002
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Upon installation numerous other applications stopped working properly. Outgoing Fax text appears scrambled. Support lines are always busy. This product is a nightmare.
User Rating: 1/10
PIECE OF JUNK!by - January 27, 2002
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I just purchased a new XP Compatible PC/HP Pavilion 7935 with a AMD Processor at 1.3 Ghz, 32speed cdrom, 368 mg ram, 40 gig hd. The software installed and I was able to register like normal, it prompted to reboot and I did, but as I re-logged on and I thought I could just double click on the icon and it wouldnt work! I would get the error message "Server Busy, click to retry or switch to" I'm using a class 1 fax WinLucent Modem and it tested the modem fine. I spent a $100 on junk software that won't even open!
User Rating: 1/10
this cause Winword VBE6.dll file missingby - January 26, 2002
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i bought this software and installed in my computer. after that it caused my Winword not worked. it said you lost VBE6.dll file. and the fax is not even started. it suck my computer and winword.
User Rating: 3/10
Symantec irresponsible!by - January 12, 2002
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Upgraded from WinFax Pro 10.0 to 10.0.2 because Symantec advertised compatibility with Office XP. This minor fix cost me $60, after owning version 10.0 for less than a year. Then, after problems started cropping up, Symantec technical support has ignored a large number of user complaints and questions for the last 3-4 months. I currently am unable to use, uninstall or reinstall the program because of arcane software bugs. Symantec going downhill fast!
User Rating: 4/10
SUPPORT SUCKSby - December 20, 2001
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"WAS NOT INTENDED AS A NETWORK FAX SOLUTION". THIS IS WHAT I WAS TOLD BY SYMANTEC CUSTOMER SUPPORT WHEN I FINALLY GOT THROUGH. THE LIST OF PROBLEMS IS TOO LONG TO LIST, BUT I'LL MENTION A FEW OF THE REALLY ANNOYING ONES. 1) SELECTING THE PREVIEW BUTTON SHUTS DOWN AND RESTARTS MY COMPUTER. 2) THE TEXT FORMATTING AND FONT SEPARATION ON THE COVER PAGES CHANGES DEPENDING ON WHAT VIEW YOU ARE IN EG. FULL PAGE VIEW, PAGE WIDTH VIEW. FORMATTING IS ALWAYS DIFFERENT ON THE WYSIWYG VIEW THAN WHAT ACTUALLY GETS FAXED. 3) DATABASE CORRUPTION IS CONSTANT. AND THESE ARE THE ERRORS WHEN YOU USE IT AS A SINGLE USER. THE NUMBER OF PROBLEMS THAT ARISE WHEN YOU TRY TO USE IT AS A NETWORK FAX SOLUTION WILL DRIVE YOU SHOOT YOU COMPUTER. I USED TO USE IT AS ON WIN 98 WITH A P3 800 WITH 256 MB OF RAM AND IT USED TO HOG UP SO MANY RESOURCES IT FROZE UP MY COMPUTER AT LEAST ONCE A DAY. NOW THAT I USE IT IN WIN 2K THE RESOURCE ISSUE ISN'T A BIG DEAL BUT THE OTHER PROBLEMS STILL FRUSTRATE ME. TOO BAD SYMANTEC CAN'T FIX THIS THING CORRECTLY ONCE AND FOR ALL, BECAUSE FOR ALL ITS PROBLEMS IT STILL IS THE MOST ECONOMICAL AND INTUITIVE FAX SOFTWARE OUT THERE.
User Rating: 1/10
WinFax Pro 10.0 sucksby - December 10, 2001
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I have been using faxing software for many years on Amigas, Macs and PCs and WinFax Pro 10.0 is the worst piece of fax software I have ever used. I agree 100% with those who have expressed their strong disappointment and disapproval with WinFax Pro 10.0 The reviewer of WinFax Pro 10.0 found the WFP 10 Photo Quality print driver great, but does not bother to mention how embarrassing it is to send a fax using its regular/default printer driver to send a fax with a logo or any other graphic in it. It is just horrible. This driver is meant only for simple text documents. Anything fancier than that would get the sender ostracized. The Photo Quality printer (mode?) is no better than that of any free fax software I have tried. In fact, its end product, what the receiver actually gets, is worse than that of any fax software I can remember. And they don?t use any ?special? drivers to try to make graphics look any better. And they are much faster, too. Another item the reviewer finds great is the email-fax feature. Hah! I have always used my email client (Outlook, Outlook Express, Eudora, etc.) for emailing attachments. That?s exactly what WFP 10 does anyway. But it takes much longer to deliver the mail than using the any email client. Who needs this? If I had used WFP 10 as my first fax software I would have dashed to an office supply store to me a cheap dedicated fax machine. That?s how bad WFP 10 is. Too bad because computer faxing is efficient, inexpensive and extremely convenient. Shame on Symantec.
User Rating: 10/10
But, contrast was too light.by - December 10, 2001
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Recipient said parts of some characters were missing. Overall contrast was too light, with no way to increase it. The contrast of my dedicated fax machine was much better.
User Rating: 1/10
broken install scriptsby - November 30, 2001
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Beware the install script is broken. If you have to break out of the install it leaves your system in an unable state. During reinstall it will complain that you have to uninstall previous versions, but the control panel will not list previous versions. The only help you can expect from Symantec is a two page instruction sheet on how to comb the files systems for pieces of the install, edit the registry, etc.... If you want any additional help there is a FEE. The fact that the instructions are there indicate that they know the install is broken. Hard to have faith in an anti virus product that is produced by a company that can not correctly implement an install script. I am VERY VERY sorry I wasted the money on this.
User Rating: 7/10
Bought WF8 - uninstalled at onceby - November 11, 2001
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and I read that WF10 is still worse than WF8... In my case I trashed WinFax for one of the worse famed and oldest free bundled apps, FaxWorks, that actually works much better than WinFax for me. In WF8, the low level parts (dealing with bits, chips, code lines) are written fairly. But the higher parts (data organization, user understanding) are lacking. For instance when recording, WF8 doesn't tell you through which MIC entry (sound card or voice modem) it expects your input: you just waste time guessing and trying. Everything is like this; finally I never got WF8 working before I ran out of time. Back to old good FaxWorks. Paris, Mon 12 Nov 2001 05:13:35 +0100
User Rating: 3/10
not an improvement over ver 9.03by - October 24, 2001
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Does not install as described in the users guide. You have to uninstall any previous versions first. A huge pain and the backup information did not reinstall correctly. Locks up Winword 2000 because of a macro problem. You will get a VBE6.dll error that closes Winword. The solution is well hidden in the Symanted support site, and requires you to delete the file wfword2k.dot. You cannot permently change the shading in the stamps. Each time you use a stamp you have to change the properties. While the support site is aware of all these problems, they apparently are too busy to fix them. Very big step backwards for what was a wonderful product. Symantec should be ashamed of themselves.
User Rating: 8/10
Works well as a stand alone fax machineby - October 16, 2001
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Easily replaces a messy (paper) & noisy fax machine. Works extremely well on a single work station basis. I love that it can fax directly from programs like Acrobat & Word while keeping an exact log of outgoing and incoming faxes. Your faxes never get lost or come up with missing pages. Built-in stock generic fax programs cannot compare to WinFax. However, if you aren't using WF for business purposes its utility diminishes. You also need to clean out the archives now and again to maintain product integrity.
User Rating: 5/10
closed outlookby - October 4, 2001
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It keeps on conflicting with outlook and then demands that I shut it down. How wierd is that? Neat features. Wish it works.
User Rating: 1/10
I wish I hadn't replaced ver 8.0by - September 28, 2001
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Very unstable, would not work unless I could get my scanner to scan at 200 dpi, would not send/receive on Win 2000, telephony was a joke. Too bad, I was a WinFax fan, but no more! Bye bye WinFax. Now what?
User Rating: 2/10
I second, "Never try is as Host/client Solution"by - August 30, 2001
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The time out errors and/or connection problems are not limited to Win NT 4/2000 server. This program is unreliable over a network.
User Rating: 4/10
Resouse Hog!by - August 25, 2001
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Winfax pro will not run right with 2 phone lines, even with most of its featurs turned off. Which is where it left me; turned off. Sad to see a program this bad from Symantec.
User Rating: 4/10
Very poorby - July 31, 2001
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Tried to load it every way possible, but got error codes that timed our 8 sec. into transmissions. No phone support ($29.00 on top of an already expensive program). Site support is a maze that culmionated in my removing it from the system. Now if only I can get my money back.
User Rating: 3/10
Gentlemen, Lock your computersby - July 14, 2001
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Symantec needs to think about what they should do after software. WinFax Pro 10.0 would not get past throwing my system into full lockdown. It got the 3 pixel wide border and title ribbon on the screen for its install routine and locked up. I finally got it to install through hunting down the setup.exe file through a drive window. Between this and one other product, my opinion of Symantec has come off the moutain and plunged into the deepest, darkest, valley of ill repute.
User Rating: 4/10
Never try it as a host/client solutionby - June 28, 2001
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Symantec themselves informed me that the HOST configuration does not run on NT 4.0 / W2K server. Obviously, after installed there. You need to install the HOST on a workstation. Client's get "timed out errors while getting a response from the Server" all the time which drives users crazy, although faxes are sent correctly. Very unreliable!
