500 GB Ethernet Disk

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  "Drive Crashed. Lacie Tech support is a complete joke."

  on February 2, 2005

  Pros: NAS drive. Big. Fast.

  Cons: My lacie 500gb ethernet dNAS drive crashed 6 months after purchase due to error with the embedded windows XP. Lacie only offers one support option in warranty - mail it to them at your expense, they erase and reformat drive. They don't care about trying t

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• 2 replies to this review

• reply by: on May 24, 2006

  I'm with you, i made the cardinal mistake of buying two of them..they both crashed within 2 days of each other, and call me a Conspiracy freak, but 2 weeks after the 1 year warranty, lukily I was backing up to 500gb externals so had that but had to buy more drives to recover the back up and it's cost me 4 days of worry..NO WAY will I ever buy a Lacie product again

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• reply by: carywolinsky on April 12, 2005

  My $1200 LaCie tape-back drive model 300724 failed 13 months after purchase. Tech support folks said they would see what they could do since the drive was just out of warrantee. Instead I got the following e-mail, "Unfortunately, the drive is past its one year warranty and we are unable
  to repair it. We do not perform out-of-warranty repairs as we often no
  longer have parts and it is usually more cost effective to purchase a
  new unit. Depending on what is wrong with the drive, parts may be
  salvageable. We are unable to assist with any of this, but if the
  mechanism itself is dead, a new one can be placed inside the case. If
  the mechanism is still good, it may be installed elsewhere-either in a
  computer or inside a new empty case.
  
  Should you require professional data recovery, we recommend DriveSavers
  at 800-440-1904.
  
  We do not offer replacement parts for any of our products due to
  agreements with our suppliers.
  
  Regards,
  Technical Support"
  
  Can you afford to buy a drive from a company that offer so little support for their products? In effect, this dive cost $100 per month to use. Can't think of a good reason to buy another one from LaCie. Please let us know if you have had similar problems with this or other LaCie products.

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