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5 out of 7 people found this review helpful
1.0 stars
"Piece of junk"
Pros: RAID 5 protection
Cons: poor quality, poor customer service, and very poor replacement policies
Summary: Do not buy it! I had the unit for only 3 months and it booted the first time fine. I was able to transfer most of the crucial data to the array, but it was extremely slow over GB ethernet from a Linux file server to the Terastation. We had to leave for an extended trip and shut the Terastation down for the duration and it has never booted since. It took a some time to find any information on the Buffalo Tech website that explained what the flashing red light meant. I called Buffalo for a replacement and was on hold for hours. Finally, they offered me a callback option within an hour, but I didn't get a call until well 18:00 and the caller id said "security screen". When I finally talked to a real human, I found my alternatives are to send in the unit with all of the important data on it to perfect strangers or to give FAX my credit card information to them so they could send me a unit to swap the drives into and send back the defective unit. It seems to me that the company should send me the replacement without me having to supply credit card information via FAX - when the warranty is supposed to cover the device. If they want me to send in the bad unit, then it should be without the drives that have my data on it. The customer service agent was worthless and wouldn't connect me to a manager or anyone higher up the chain to resolve this, which again is unacceptable. It is cheaper for me to buy an empty Infrant Technology RAID device and put my current drives in that than to risk having Buffalo charge my credit card or have someone steal the credit card information while they are sending the replacement.
- 2 replies to this review
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I have also had a bad experience with a Buffalo TeraStation Live 1TB unit. Had the unit for about 18 months and then it went bad. The warranty period is for 1 yr. Buffalo does not offer a repair option if it is out of warranty. So basically the unit is a paperweight now. I think this is pretty lousy service to ask someone who paid $500 for a device to have no option for repair after warranty. I wold gladly pay a reasonable price for a replacement part. Also, for a unit to go bad after just 18mos says the reliability on these units are not very good. I'm very unhappy and will not buy Buffalo products anymore. Customer service is also terrible. It seems that Buffalo doesn't really care about their customers and is only interested in making a profit off of selling junk to their customers.
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For those that are literate, the flashing redlight is labled disk check and flashes when the box is booted after an improper shut down because the device is scanning the hard-drives for errors. This idiot apparently is complaining about a box that he was obviously abusing since it was not allowing him to access the shared folders while it checked the drives from him unplugging it without shutting it down.
