- Average user rating: 1.5 stars out of 4 reviews Back to product review
- My rating: 0 stars
Full user review
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0.5 stars
"No support after warranty!"
Pros: May work fine for awhile...
Cons: No support after one year warranty!
Summary: This product is not serviceable after one year warranty! Am informed by Buffalo tech support that the root operating system is not accessible by Buffalo or anyone except the Japanese firm they appear to only be resellers for and who do not offer support. I bought two Terastations and one of them failed to boot after only three months. If this happens to you after the warranty, you are out the considerable purchase price (as much as $1000!) as no one can service it. I found Buffalo tech support extremely difficult to reach and not adequately knowledgeable of their own product. Buffalo's system for RMAs is also a hassle. I strongly advise against buying Buffalo products since they are maintaining an obviously deceptive support position for them.
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