- Average user rating:
- My rating: 0 stars
Full user review
-
1.0 stars
"Ultimately, you'll regret making this purchase"
Pros: The device itself performs as you'd expect. The price is good for small-mid size businesses who need a less expensive storage option with redundancy.
Cons: If you're a non-technical person, you'll probably find the configuration interface difficult to use. Should the device ever need repair or replacement you'll suffer the sub-sub par Buffalo customer service.
Summary: Ultimately, you'll regret making this purchase. If the device should ever fail (in our case, we had our first drive failure within the first 6 mos of purchase) you'll be forced to deal with Buffalo's technical support and customer service which is HORRIBLE.
No one you'll speak to at Buffalo is empowered to provide you with real service. They cannot tell you when your replacement will ship because they have no way to communicate in real-time with the shipping dept. If you ask to speak to a manager, you'll be told that there is no manager on duty or that the person you're speaking to is the manager or that a manager can only call you back within 24-48 hours (and they never will).
After we had a drive failure on our Terastation Pro, we had to wait for 3 weeks before we received a functional replacement. And this was after we ponied up the credit card authorization for an advanced replacement. I can only imagine how much worse the experience could have been had we had to send the device directly to them for repair/replacement.
The first replacement they sent arrived in bad shape with one drive hanging out of the system (the drives snap into the case - it was obvious that someone at Buffalo had not reassembled the device correctly - this was no shipping accident) and once I powered it up, I discovered that 2 of the drives were actually bad. I had to call them back and ask for a replacement for my replacement. You'd think that this would inspire some sense of urgency - the fact that a customer received a bad replacement for a failed system - but it didn't. I actually had to wait longer to receive the second replacement than I did for the first one.
If you are a small-midsize business who will rely on this device to store or backup anything that could be even remotely critical to your business, DO NOT buy this device. You will pay more for this device in the end after spending countless hours dealing with Buffalo's horrible customer and technical support departments, trying to get a replacement for any failed part.
In other words: avoid Buffalo like the plague.
