Editors' rating: NAS servers
We rate NAS servers on a 10-point scale (see "What the numbers mean" below). Any product achieving an overall score of 8 or better can be considered for an Editors' Choice award, though this doesn't necessarily mean it will receive one. The editors calculate the overall rating from a series of subratings, on a scale of 1 to 10, that gauge key aspects of the product. On the product review page and elsewhere on the Web site, the overall rating is displayed as a series of stars, based on a five-star scale with half stars (see conversion details below). Each subrating is weighted based on its relative importance within a specific product class. A product review remains live on our site as long as the product is sold; however, our editors continuously evaluate reviews and may update them as the category evolves. Any updates to a product review, its rating, or an Editors' Choice designation are always clearly denoted.
The rating criteria with the weightings by class are:
Design and setup
(20 percent of the total rating)
Rates the out-of-box experience, as well as ease of use, on an ongoing basis. Specific features we look for include the level of ease in getting the device up and running with its basic functionality, as well as implementing its other advanced features; comprehensive, straightforward printed and electronic documentation; and all necessary software for the device to function.
Features
(40 percent of the total rating)
We look for features that go beyond the basic function of network storage, such as utilities to help mange the device, a Web-interface, the capability to work by itself as a download station, an FTP/DHCP/Media server, the availability of RAID configurations, and so on. We expect expensive products to offer more features than lower-price products, but we also look at each device's cost per gigabyte to determine its overall value.
Performance
(30 percent of the total rating)
Gauges the overall performance of the NAS server using a Gigabit router. CNET Labs tests NAS servers by clocking how long it takes each device to transfer a certain amount of data via a local network that includes only the NAS server and the test computer. We also evaluate the performance of the device's functions and responsiveness of the Web interface, etc.
Service and support
(10 percent of the total rating)
We rate the length and quality of the warranty as well as the accessibility and accuracy of technical support. Comprehensive support options should include free and toll-free phone help, answering customer questions via e-mail, and Web support (including FAQs, downloadable manuals, and downloads).
What the numbers mean
9.6 to 10.0 = 5 stars (Spectacular):
This exceedingly rare score is reserved for a product that is as perfect as it could be.
9.0 to 9.5 = 4.5 stars (Outstanding):
A product that receives a rating in this range scores high on all of its rating criteria. It succeeds at meeting all of its intended users' needs and has no meaningful drawbacks.
8.0 to 8.9 = 4 stars (Excellent):
A product that receives a rating in this range is superior in so many ways that its relatively few drawbacks are not very important.
7.0 to 7.9 = 3.5 stars (Very good):
While the strengths of a product scoring in this range certainly outweigh its weaknesses, it has some minor faults that certain users should be aware of.
6.0 to 6.9 = 3 stars (Good):
This range represents a product that is above average. Its strengths slightly outweigh its weaknesses, making it good for most uses but not a standout.
5.0 to 5.9 = 2.5 stars (Average):
A product that scores in this range is functional but unremarkable.
4.0 to 4.9 = 2 stars (Mediocre):
Products in this range are below average. They fall in the middle of the pack for most features, but suffer from a few additional major flaws.
3.0 to 3.9 = 1.5 stars (Poor):
You probably should not consider a product in this range or lower. There may be one or two specialized circumstances, however, that could justify the purchase of this product for a very low price for a specific demand.
2.0 to 2.9 = 1 star (Terrible):
A product that receives a rating in this range scores low on all of its rating criteria. It does not satisfy any of its intended users' needs and has no meaningful strengths.
1.0 to 1.9 = 1/2 star (Abysmal):
A product in this range should never have been produced. This product has no redeeming qualities and worse, may actually harm you or your productivity.
0 - 0.9 = 0 stars
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