LaCie 2big user reviews (4TB, USB 3.0)

Pros Nice device, nice look, good interface, good concept...

Cons If the device fail (not the HDD) your screwed. Costumer support gives little information and don't give warranty information.

Summary After 2 years of sweet operation backing up all my photos, docs and stuff, LaCie decided to die. HDD are running nicely but the device itself does not power up anymore. Got the HDD out to restore my date on my computer, windows does not see it. You need UFS explorer but LaCie support does not give easily this information. Then when I want to have a replacement they denied the warranty. While the user manual for all countries mention to contact LaCie, here is the message I got on my Lacie support ticket:
____________
Hello,

if they want to send it for repair.
then it is only about their dealer (NewEgg).
We have no end-customer support.
I will repair it or replace and send back to their dealers.

Yours sincerely

lacie support
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Stay as far as possible of LaCie. The prices are nices, the devices seems nice but it don't worth it. If you buy this, it is probably for some safety and reliability reasons, pay a little more to get better product.

Pros Shiny. Pretty blue light.

Cons Does not work with Mac, despite claims that it does.

Summary Warning to Mac users:

I purchased one Lacie Big drive 18 months ago, another Lacie Big drive 24 months ago. I just upgraded to Mac OS X Lion. Neither drive works after the upgrade.

The Lacie web site said that the "solution" to this problem was to revert back to Snow Leopard. Not really a solution. But I assumed that maybe this meant that a firmware upgrade or something was in the works. So I contacted Lacie support.

Lacie support told me that the "version you have now is a legacy product, there is no update planned at this time to address the 10.7 [Lion] problem."

An 18 month old, $1000+ external hard drive, is considered a "legacy product". You have to be kidding me.

I don't often write reviews. And I'm really not writing this as a whiny complaint about an unfavorable support outcome. Just as a heads up to any potential Mac users.

For a company to punt on supporting products less than two years old is outrageous. These drives should last several years at least. A company who touts it's Timemachine support, which is why I purchased the drive, needs to plan to support regular OS upgrades for years.

They said they would offer me a discount on a replacement hard drive. I'll pass and buy a 3TB Time Capsule. At least I figure that one will continue working if the OS is updated.

Frustrating. I you're a Mac user, stay away from Lacie. Ignore what they say about Timemachine support. It's not true.

Pros they look good.

Cons Bad customer support. Unreliable drives. Long delays with replacing drives from Lacie. Also be aware that eSata is not as fast as the specs describe, We bought the 2 best eSata cards from Lacie and registered a transfer rate of less than 60 mb/s when tran

Summary I do not recommend these drive. Good luck if you buy them.

We bought 8 Lacie 2big drives. 2 of them were defective upon arrival. The service from Lacie is very bad. This is two months ago and the defective drives have not been yet replaced. One that has been replaced was of the returned drive was also defective.

Updated on Aug 24, 2011

Transfer rate of less than 60 mb/s when transferring files from a LaCie 2Big to another Lacie 2Big, both connected on a different Lacie eSata Lacie card supposed to transfer at 3 gb/s.

Pros Great RAID Interface Options

Cons Slow at Times

Summary Used one of these at work with Firewire and ran into a bit of an issue with it being slow to load at times. Great for back-up, though! Saved all of my pictures and video from the summer and still had plenty of room left.