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Average user rating:
- My rating: 0 stars
Full user review
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10 out of 11 people found this review helpful
1.5 stars
"Faulty product (recalled) with no resolution of problem"
Pros: nice concept
Cons: product fan does not meet specification, refurbished product proposed as replacement for new
Summary: Maxtor, now apparently owned by Seagate, and MacMall provided abysmal customer service to replace the faulty drive. I logged onto the Maxtor site upon receiving the drive to obtain the User's Guide. The site link (Important Maxtor Fusion Quality Issue) indicated that the fan was not within spec and included an offer to "...replace their product with a new one that has a cooling fan that meets Seagate?s quality standards." However, upon following the instructions to call Maxtor they were unaware of the problem, the proposed resolution, and how to deal with it. We helped Maxtor navigate their own website to the product details and the information on the recall. They informed us that we needed to return the drive before receiving a refurbished replacement product. Obviously, this was unacceptable to us. We attempted to return the drive to MacMall, but they indicated that they could not waive the 15% restocking fee despite selling and shipping a faulty product. After hours on the phone with three "tech" companies who refuse to address a product issue for a customer, MacMall finally accepted some responsibility and will reportedly take the product back and refund our money. Needless to say, we will not purchase products from any of these companies in the future if there is an alternative. I also suspect that other readers that rely on CNET reviews and product information for guidance on new techologies would appreciate an update to the review of this product to keep them from wasting time with a recalled product.
- 2 replies to this review
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I did not have the information about the product being recalled - but have suffered the same experience with Seagate's lack of support
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I wouldn't touch anything by Maxtor since having intermittent problems with their SATA drives in the past. I replaced the cheap junk with a couple of solid Seagate drives. I just hope that Seagates quality is not going to go down if they now own Maxtor.
Where to buy
Maxtor Fusion Personal Web Server (500GB):
$383.99
| store | price | in stock? | rating |
|---|---|---|---|
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Amazon.com Marketplace
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$383.99 | See Site |
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