SimpleTech SimpleDrive External Hard Drive (250GB, Pininfarina)

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Average user rating: 3.0 stars out of 6 reviews Back to product review
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10 out of 11 people found this review helpful

0.5 stars

"Worthless machine, no customer service. None."

by Peter Astrolabe on August 18, 2007

Pros: Aerodynamically streamlined!!!!!!

Cons: The drive came without the promised software, and SimpleTech never responded to my requests for help.
Summary: I bought the 250G SimpleDrive and accessed the user manual via the enclosed CD, which contains .pdf manuals only, no software (there was only the one CD). According to the statement labeled "INSTALLATION" in the user manual, "No tools or special equipment are required to install your SimpleDrive. Just connect the drive to an available USB or FireWire 400 port on your computer. Windows automatically installs the files needed to use the drive." No such files were installed, because they didn't exist on the SimpleDrive at all. It was a completely empty drive. I went to SimpleTech's online support pages, checked the FAQ's and Troubleshooting to no avail, then emailed them using their online support form; there was no chat option that I could find. I got a message saying they'd try to get back to me in 24 hours. Two days later, having gotten no reply, I called their customer support line three times and received a message every time saying their reps were all busy, but that I could leave a phone message. (No option to stay on the line; the recording repeats itself, then literally says, "Goodbye", CLICK. Nice.) So I left a phone message. That was ten (count 'em, TEN) days ago, and they never got back to me, either by email or phone. I returned the drive to Circuit City and chalked it up to experience. Dazzled though I was to own a device designed by THE VERY SAME DESIGN FIRM THAT GIVES FERRARI SPORTS CARS THEIR STYLISH LINES, that device was never anything more than a pretty hunk o' junk. As for their customer service, it wasn't even bad--it was nonexistent, even though I contacted them per their instructions with polite and detailed queries. My advice: Steer clear of SimpleTech.

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SimpleTech SimpleDrive External Hard Drive (250GB, Pininfarina)

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