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Average user rating:
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Full user review
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0.5 stars
"Very poor product and support"
Pros: A very few bucks cheaper than competition
Cons: Everything else
Summary: Summary: My Vox Products hard drive stopped after a month; Vox returned the drive unfixed after I sent it to them for repair; Vox only responded after I contacted the BBB, and then unsatisfactorily; Vox promised a new RMA and promised to call, neither of which happened; I have been without my backup hard drive for over two months, with no end in sight.
I ordered the Vox 750GB 3.5in USB 2.0 & eSATA External Hard Drive on April 1, 2008 from Buy.com. The warranty is for one year. The unit stopped functioning around May 23, 2008 (less than two months after purchase). When the unit is plugged in to a computer and the power switch is turned on, nothing happens. I emailed a request to Vox for an RMA (Return Merchandise Authorization) to have the unit repaired or replaced. The Vox representative--Luis Ortega--asked me to email a receipt, which I did. Having received authorization, I mailed the unit back on May 30. (I had to pay for shipping.) When I received the drive back on June 15 it was still broken. I emailed Luis Ortega and Cameron Willbon at Vox on June 16 and then again on June 18. June 19 I lodged a complaint with the BBB, and emailed Vox with that news, after which I finally received an email (June 19) from Cameron Willbon asking for my phone number, which I promptly sent. On June 26 Cameron Willbon emailed me to say that a new RMA would be forthcoming in "2-3 days." Then on July 1 I received an email from a Mr. Jackson Miles, who told me he would "check with Dan [Department Manager] too [sic] see what's going on." I finally received a return label on about July 11. I mailed the unit out on the July 21. But I still haven't received my hard drive back. In sum, I have been without my backup external hard drive for over two months, or one sixth of the warrant period. I left about a half dozen messages on their voicemail, but no one called back. I finally contacted a live person (Omar), who would not tell me the name of the president or CEO of the company, or anyone higher up than himself. He gave me the technician who botched the first repair?Dan. Dan promised to send the unit by this Friday, but then he also promised to immediately email a confirmation of that promise, and then immediately broke his word by not emailing me.
I believe that this company very crooked. If anyone knows of or is interested in a class action suit, please let me know.
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