- Average user rating: 2.0 stars out of 30 reviews Back to product review
- My rating: 0 stars
Full user review
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13 out of 13 people found this review helpful
0.5 stars
"What a Nightmare!"
Pros: Black, small box
Cons: Poor, disappointing product and service
Summary: I have just finished 4+ hours and two timezones with WD support, who are unfailingly polite, only to find out that this 250 GB Book is a dud.
Certainly one of the four "support engineers" I spoke with could have figured that out. How many times does a computer have to re-boot and fail in installation?
From 4:45 edt to 7:45 p.m I worked with these folks. Now, after 8 p.m. I am hold for over 30 minutes to the return "support engineer" who will probably not be in California but further out in the time zones... trying to get a return code number... replacements are the only option.
Designed primarily for a PC, I suspect, even if they say it is not. This back up drive is a total disappointment and I cannot get a refund just another dud replacement.
My experience is a tie for incompetence between the product and the ignorant, but polite, support system.
Grrr...Updated
Very quickly Western Digital sent me a replacement black box that now works like a dream. So, it was a lemon after all. This hard drive works so easily it takes no effort at all.
So, I change my Vote to 4 stars. Five would mean it looks nicer.
- 1 reply to this review
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"Made for a PC..."? So, you have an Apple Computer and it didn't work properly with a your OS X?
Adriaan
Where to buy
Western Digital My Book Essential Edition 250GB External Hard Drive:
$79.00 - $248.99
| store | price | in stock? | rating |
|---|---|---|---|
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Amazon.com Marketplace
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$248.99 | See Site |
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Hyper Microsystems
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$79.00 | Yes |
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