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16 out of 16 people found this review helpful
2.0 stars
"Still Has Issues"
Pros: Great Value, Superb Picture
Cons: Lines Showed Up after a Month of Use
Summary: The W4200 is a great value and before lines showing up I couldn't sing Dell's praises enough. Owning 2 Inspiron laptops, 2 axims and an XPS desktop (as well as having purchased equipment for my entire family) I had always been extremely satisfied with the quality of Dell's product as well as their customer service.
Not after this whole T.V. fiasco. It started with 1, 6" line that was approximately 1 pixel wide. Within a week the line ran from top to bottom and 3 other lines had appeared that ran half the width of the television. I proceeded to contact Dell (on February 7) and had wonderful costomer service from the telephone rep who told me they were going to next day a new W4200 television to the local installation company that they use who would in turn install it for free.
Well that was almost 1 month ago. I have called Dell multiple times since then only to get the run around. Some service reps tell me that my original service number does not exist and others tell me that the matter is out of their hands because they already shipped the replacement set yet they have no clue where it is and can not track it. Does anyone at Dell have a clue? If I shipped a $3000 + package I would definitely want to track it. If this goes on any longer I am going to find a way to return the set I already have.
MY RECOMMENDATION, wait a year until the bugs are ironed out before purchasing.
