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1.0 stars
"Will NOT honor Dynex warrantee as written"
Pros: good to average picture- inexpensive
Cons: Poorest warrantee care Ive seen. Thanks Best Buy
Summary: 08-15-2009 Purchased at best buy ..Not honoring and changing warrantee as printed on Dynex site..The so called good warrantee was a main reason to purchase
I had a recent experience today at the Highland,IN BB store. I also contacted C Support to no avail.
Apparently BB does not honor Dynex return for replacement warrantee as written. I had them try to get me to PAY a service fee for warrantee replacement.
TV Dynex 32"..
Problem- red screen of death
resolution- currently BB has the tv and needs to "send it in" since the Geek Squad at Highland is not competent enough to see I have a red screen???
Claims about two weeks to get a answer???
My contacts at BB store and Cust support were fruitless. No one I contacted had any authority to do anything except hold me on the phone for 45 minutes.
I even read them their Dynex warrantee word for word and still they claim it has changed.
Basic warrantee- return to store of purchase within 1 year for REPLACEMENT with current equivalent model.
It says nothing about getting a repaired unit back- nor a two week evaluation period or any such hooey, it says REPLACEMENT..
BB representative have agreed they have changed the terms of warrantee- and that my friends is called " bait and switch"
