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- Average user rating: 3.5 stars out of 61 reviews Back to product review
- My rating: 0 stars
Full user review
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7 out of 8 people found this review helpful
4.5 stars
"Specs are great, don't buy warranty (what a rip-off!!!)"
Pros: will review when delivered
Cons: will review when delivered
Summary: Like 70% of the people who have reviewed this product, I was also dead set on the Panasonic. However, (thankfully) I was told to check out this year's Hitachi by a friend I used to work with at Future Shop (Canadian big box store, owned by Best Buy). After checking out a comparison between the two at several different stores just to make sure that it wasn't a weak signal being sent to the Panasonic, I came to the conclusion that the Hitachi has a superior picture, especially handling movement WAY better than the Panasonic (better refresh rate maybe?). So, went to buy the Hitachi. I don't usually tell salespeople that I used to sell home theatre...I just don't like to get into it. So, I decline the warranty. Thank-you, but no thank-you. The sales associate proceeds to tell me that over 25 percent of plasmas need repair within the first 4 years (coincidentally it's a 4 year warranty). That is totally incorrect. Plasmas seem to have very favourable repair rates (see: Consumer Reports). Also, having sold plasmas for almost 5 years, I don't think I EVER had a customer have a defective "name brand" plasma. He also proceeded to tell me that they had shelled out MORE money in warranty work over the past year than they had brought in. Also a lie. Extended service plans run about an 80 percent gross margin (mark-up), and for the first year the store just uses the manufacturer warranty anyway. Sure, sometimes it works out for the best to have an extended warranty, but not very often. With a plasma your biggest problem will likely be burn-in, and that is considered "abuse or misuse," and is not covered by store warranties. Save your money people.
- 3 replies to this review
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I quess IM just one of the unlucky ones then LOLOLOLOL
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In most cases, I would agree with poster's opinion about the warranty, but I think for any TV over $1200, and specifically plasma's (because of the heat), it is worth it to get the warranty. My plasma just died a month ago, service came and tried to repair twice and could not fix it. Seems that a short on one of the boards in the back caused a chain reaction on other components. Total bill had I not been under warranty would have been close to $400, and I would have still needed to go out and get another TV. Instead, I took my TV back, received full value for my original purchase, bought two tv's using the store credit (both better than my original tv) and then bought the extended warranty for both of those.
Of course check the extended warranty fine print and ask any questions if in doubt about the warranty, and make sure that the committment is in writing.
I am not affiliated with any of the retail chains, Im just very happy that I (for once) purchased a warranty on an electronics product! -
Hi
I live in the Toronto area my fellow Canadian. So do you believe it's worth it to buy at either Best Buy OR Future Shop? And how about buying it at a US store like a Circuit City and bringing it across the border. Would that save more $$$? Thanks
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