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- Average user rating: 2.0 stars out of 18 reviews Back to product review
- My rating: 0 stars
Full user review
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8 out of 8 people found this review helpful
0.5 stars
"Mine broke down within 4 months."
Pros: I had an extended warranty.
Cons: Best Buy has no urgency to honor their extended warranty,
Summary: I was sold on this TV based upon my previous positive relationship with Best Buy and the sales person assuring me that this was a excellent TV which was manufactured for and exclusively distributed by Best Buy. Despite the assurances I purchased a 4 year extended warranty for in-house repair. I should have been more inquisitive as to the turn-around time for repairs, because even though I have spoken to the supervisor of the Best Buy repair department the earliest they will have a technician in my home will be 18 days after I placed the warranty claim. It is obvious to me that Best Buy does not stand behind their products or honor their warranties in a timely fashion.
- 1 reply to this review
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Mine also broke after 4 months and after just speaking with Best Buy (because I too purchased an extended warranty). I have to wait 20 days before someone can come out and fix it. I have to agree, they do not stand by their product or honor their warranties. I'm very disappointed and this was my first experience with Best Buy
