JVC LT-32X776

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4 out of 4 people found this review helpful

0.5 stars

"JVC IS A........NIGHTMARE"

by Jayalp on January 6, 2006

Pros: TV worked for a week

Cons: See Below- a horror
Summary: I just purchased my first- and last- JVC product. I'm sure many of their products are fine but, heaven forbid, if something goes wrong with the product, they WILL not back it up.

I bought an HDTV large screen TV in October of 2005- It worked fine for a week and then conked out. Its now January, 2006 and I still don't have a TV. Every time I call JVC I get a runaround-after a half hour on hold.

I have been told over and over thats its just a 'minor part that is needed'. The first time it took them three weeks to get the part. It still didn't work. Today, Jan 5, 2006 I was told that its another part that is the problem but they won't have it for a few weeks.

Their 'factory authorized service centers ' are another horror. One was incredibly rude after I complained when

Upon complaining about this, the 'Corporate Executive' I was speaking to ( I, long ago, have bypassed customer service and called their corporate offices) told me there is nothing they can do about it and hung up on me.

I can't tell you how annoying and upsetting it is to deal with a company like this. If I ran my business as they do, I'd last a week. I urge you to avoid any JVC products. I'm sure most are fine BUT if you have a problem I'm pretty sure you will get the same horrible treatment as I have gotten.

Update- I just informed JVC 'team leader' Marco'-he refused to give me his last name- that I was going to post this letter on several websites. His answer was 'go for it'. This is representative of the kind of treatment one can expect from JVC

Ken

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2 replies to this review

reply by: favitale on March 8, 2006

When a cable card is used for high def reception a fan runs 24 hrs a day to "provide information" to the cable co. The fan makes an annoying noise when the tv is off. This is a very poor design feature. How long can a fan last when running 24 hours a day?

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reply by: y2k1jetta on February 27, 2006

thats too bad i was going to order the 40" lcd and 32 lcd but now i will pass. good info and tell them their loss

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