Pros Good Picture Quality, Easy Set-Up
Cons 8 blink failure.
Summary We bought Panasonic TC-P50UT50 from Best Buy on July 4th, 2012. At the time of purchase, the Best Buy customer service tried their best to sell us the three years maintenance contract which we refused. Our argument was that the maintenance contract was not needed for the manufacturers like Panasonic, Samsung, Sony, etc.UPDATE: October 24, 2012
The TV was easy to set up, picture quality was good, and everyone was happy. BUT,
After 45 days and approximately 90 hours of operation, the TV switched off one morning with the front red light blinking intermittently. We first thought that the power tripped, though we were not worried about the surge because the TV was connected through a new surge protector. We switch off the TV for ten minutes and then powered it back on. It started working and we forgot about it. The same day afternoon, it happened again. We suspected the wall outlet and plugged the TV through surge protector to another wall outlet. It started working fine.
After three days, TV switched off again. Our purchase was more than 30 days old, so there was no point in calling Best Buy. I called Panasonic and reported the problem. The TV has one year manufacturer's warranty. The warranty rep wanted to know the number of time the red light blinks. At that point, we realized the problem with the TV. We had not noted down the number of blinks. I took the case number and told the rep that we would get back to them after it happens again and we note down the number of blinks.
It happened again after two days - 8 blinks, pause, 8 blinks, pause, and it repeats. I called the warranty support and let them know. They said that the TV needs to be repaired. It was Thursday. They schedules for the service next week on Wednesday. The gentleman came, opened the back of the TV, and checked in consultation with the Panasonic technical support over phone. Finally, he told me that one of the boards needs to be replaced. Panasonic was going to send the board by over night shipment. He will call me once he received the board and schedule the time for replacement. He said that it would happen on Friday or latest by Monday (that was yesterday). No calls. I received the call today and he informed that he had just heard from Panasonic. The board to be replaced is on back order. It may take 2-3 days or 2-3 weeks for the board to arrive and then he would schedule a time for the replacement.
So, now you get the whole story. My question is : this TV has hardly been used. Why Panasonic would not replace the TV with a new one if the new TV is in the store and the board is on back order ?. I will definitely give a week time and then follow up on this. But, I am definitely inclined to suggest not to buy this TV and definitely not rely on old brand's manufacturing warranty.
Updated on Oct 24, 2012
Panasonic resolved this issue satisfactorily and we should thank Chris and his colleagues at Panasonic. They first replaced the board which lasted 10 minutes. The TV shut down after 10 minutes with the same 8 blinks. It was clear that there was something wrong with this particular piece we bought. Panasonic exchanged the TV yesterday with the new one which is working fine. With this experience, I must summarize that:
1. Since this piece turned out faulty, the above review may not apply to this model or to Panasonic in general. Rather, trust your instinct about the brand name and it will come true.
2. Panasonic should consider providing more detailed and updated information about the warranty / repair cases online. This will save lot of time in follow-up if the need arises.
At the end, We have used Panasonic appliances for a long time and will buy again.
Pros none, its just the same picture as the rest of the brands more or less
Cons poor quality
Summary Got the Blinking Red light today (8 blinks) which means that one or more boards failed. Probably going to cost me 300 to fix cause the labor is 2x the price of a board. And then there is the hassel of it all. Panisonics only authorized repair place is a one man shop and the guy is out on vacation for a week...at the start of football season!!
Sorry, I would not recommend you purchase this unit. While its a nice unit to look at, 50 inch TVs that are hard as hell to throw in the back of your car to bring to shop (so you have to pay for a site visit) and which cost about 1000.00 should not be breaking down after 18 months...6 months out of warranty.
"8 Blink of Doom"on by IFF95
Pros Loved the TV until it stopped working.
Cons 8 blink red light of doom is not an isolated incident.
TV build quality is clearly poor
TV does not last to make it a worthwhile purchase
Summary It seems that this is not an isolated problems. When you go to search for the first time what is wrong with your TV and google can autocomplete the problem for you, you know this is not an isolated incident.
From the message boards, this is a recurring and very common problem. This is a design problem at its core.
I have had the TV for 1.5 years. Too short of a time frame for a TV to fry.
prior to it going out, it's a fantastic TV. Was very pleased, but at its core, it's clearly not up to par with what customers are paying for when they purchase a name brand versus the latest costco brand.
Pros Looked nice until it stopped working twice 8 months apart.
Cons Horrible customer support, tv burned out twice, second time out of warranty. Defective products that do not last more then 2 years. I would never buy another product of this brand again.
Summary DO NOT PURCHASE! Well reviewed TV because no one owns one for more then a few months. The tv burned out the first time on christmas day of 2012, spent the holiday season with a new surround sound system, a bunch of blue rays, no TV! Burned out again today, customer service basically told me to buy a new tv, or fix it! isnt even two years old and the tv burned out twice. I asked customer service if their tv are made to last 2 years and he replied well we can help you purchase a new one. twice during the holiday season im TV less. Thanks panasonic for your subpar crap, and even worse customer service.
Re: Panasonic Viera TV Set / Customer Experience
On 3/22/2012, i purchased a brand new Panasonic Viera 50 inch television from a local retailer. Christmas day 2012 my less then year old TV stopped working and had a power issue. Panasonic provided me with a 3rd party authorized repair center. The TV was repaired outside a normal time range because the appropriate parts for repair were unavailable at the time. After repair the television appeared to work.
Today, while watching television the TV again stopped working. I chatted with a panasonic customer service representative for a few minutes who explained there was not anything they could do for me because i was out for warranty. She gave me the option of filing a complaint or speaking to a phone representative. I chose to speak to a phone representative.
I explained to the phone rep., that while watching tv, i heard a loud "pop", noticed the tv would not turn on, and then noticed the screen was cracked from the inside (i could feel the surface of the screen to be smooth). To which the service rep named Akash explained he could do nothing but refer me to a a company that i would have to pay to evaluate the cause of the issue. He explained that after this he would be able to take the next step, which might include covering a portion of the repair. I asked to speak to his supervisor.
His supervisor named Ramos explained the same. This being the second time i repair one of their flagship Plasma models in less then 2 years, i asked if their tv's life span is less then 2 years. He redirected my question and would no answer. Ramos initially explained that any person i spoke to would explain the same, and after much questioning finally redirected me to his Manager at my request.
I subsequently spoke with Otis who would not provide me with a way to contact him going forward. He explained i could only reference him on case# 30023160. I asked what they could do for me, this had become a tremendous inconvenience during the holiday season. Otis explained that there would be nothing he could do for me outside helping me pick out a new TV. Otis explained that i could look at his TV's online and he would sell me one. I explained that my TV was factory defunct (twice at this point) and i wanted them to support their product. I asked Otis if he had someone else i could speak to (his boss). Otis explained that He/She was possibly unavailable and i could not speak to them. I asked Otis if Panasonic TV sets are as a standard only made to last under two years, to which he would not reply and avoided the question.I asked if i could have an email address or phone number, or request a call back. To which he said no. I asked Otis if there was a way i could identify him during a complaint, and he said he was not going to give me his full name or contact information. I asked Otis when was the best time to call back and contact his boss, to which he said 9-5. It was 2:30 in the afternoon eastern time and this did not hold logic. I asked Otis if i could quote the fact that he expressed there was nothing he could do for me but offer me to purchase a new TV set. He explained that i could not record to conversation. I explained that i wanted a verbal quote. He said that there was nothing he was willing to do for me but help me purchase a new TV.
I think Panasonic's lack of customer service support of defunct products is atrocious and criminal. I will be posting this similar complaint at various outlets to spread awareness regarding the company and their ridiculous lack of customer support.
Pros Looks plain but pretty good, not very heavy. Nice that it has 3d and internet.
Cons Motion smoother has to be on strong, or else I can tell it kind of lags when the camera moves quickly.
Summary Great tv, will buy another Panasonic next.