"Horrible TV, and support! Burned out twice!"1.0 starson by Junnyg
Pros: Looked nice until it stopped working twice 8 months apart.
Cons: Horrible customer support, tv burned out twice, second time out of warranty. Defective products that do not last more then 2 years. I would never buy another product of this brand again.
Summary: DO NOT PURCHASE! Well reviewed TV because no one owns one for more then a few months. The tv burned out the first time on christmas day of 2012, spent the holiday season with a new surround sound system, a bunch of blue rays, no TV! Burned out again today, customer service basically told me to buy a new tv, or fix it! isnt even two years old and the tv burned out twice. I asked customer service if their tv are made to last 2 years and he replied well we can help you purchase a new one. twice during the holiday season im TV less. Thanks panasonic for your subpar crap, and even worse customer service.
Re: Panasonic Viera TV Set / Customer Experience
On 3/22/2012, i purchased a brand new Panasonic Viera 50 inch television from a local retailer. Christmas day 2012 my less then year old TV stopped working and had a power issue. Panasonic provided me with a 3rd party authorized repair center. The TV was repaired outside a normal time range because the appropriate parts for repair were unavailable at the time. After repair the television appeared to work.
Today, while watching television the TV again stopped working. I chatted with a panasonic customer service representative for a few minutes who explained there was not anything they could do for me because i was out for warranty. She gave me the option of filing a complaint or speaking to a phone representative. I chose to speak to a phone representative.
I explained to the phone rep., that while watching tv, i heard a loud "pop", noticed the tv would not turn on, and then noticed the screen was cracked from the inside (i could feel the surface of the screen to be smooth). To which the service rep named Akash explained he could do nothing but refer me to a a company that i would have to pay to evaluate the cause of the issue. He explained that after this he would be able to take the next step, which might include covering a portion of the repair. I asked to speak to his supervisor.
His supervisor named Ramos explained the same. This being the second time i repair one of their flagship Plasma models in less then 2 years, i asked if their tv's life span is less then 2 years. He redirected my question and would no answer. Ramos initially explained that any person i spoke to would explain the same, and after much questioning finally redirected me to his Manager at my request.
I subsequently spoke with Otis who would not provide me with a way to contact him going forward. He explained i could only reference him on case# 30023160. I asked what they could do for me, this had become a tremendous inconvenience during the holiday season. Otis explained that there would be nothing he could do for me outside helping me pick out a new TV. Otis explained that i could look at his TV's online and he would sell me one. I explained that my TV was factory defunct (twice at this point) and i wanted them to support their product. I asked Otis if he had someone else i could speak to (his boss). Otis explained that He/She was possibly unavailable and i could not speak to them. I asked Otis if Panasonic TV sets are as a standard only made to last under two years, to which he would not reply and avoided the question.I asked if i could have an email address or phone number, or request a call back. To which he said no. I asked Otis if there was a way i could identify him during a complaint, and he said he was not going to give me his full name or contact information. I asked Otis when was the best time to call back and contact his boss, to which he said 9-5. It was 2:30 in the afternoon eastern time and this did not hold logic. I asked Otis if i could quote the fact that he expressed there was nothing he could do for me but offer me to purchase a new TV set. He explained that i could not record to conversation. I explained that i wanted a verbal quote. He said that there was nothing he was willing to do for me but help me purchase a new TV.
I think Panasonic's lack of customer service support of defunct products is atrocious and criminal. I will be posting this similar complaint at various outlets to spread awareness regarding the company and their ridiculous lack of customer support.