"Great if it works, good luck if not"0.5 starson by Peeps081605
Pros: Excellent, probably unmatched picture
Easy to adjust, but good out of the box
Very nice on the wall, good design
Cons: Quality is suspect
Panasonic customer service is terrible
Panasonic network of warranty centers is poor in my area
I noticed alot of image retention in the short time it worked (always fixable, nothing burned in)
Summary: Tv worked great for about 40 days, which was 10 days more than my retailer would allow me to send it back. It took Panasonic 6 weeks to deliver a part that my service center took two weeks to order. Yesterday, after looking at a $2700 paperweight for two months, the part Panasonic sent was bad. (The problem with my set is the panel failed).Jmarcus, thanks for the tip after the fact, but I don't go to dept stores for TVs and extended warranties are by and large a complete ripoff. In this day and age the proliferation of online retailers should prompt tech companies to improve their service levels. Don't know if I mentioned but Panasonic customer service didn't even file my claim properly. And the part was available. I would certainly assume based on elasticity of demand that ongoing retail erosion would increase volume and therefore problems. And don't confuse retail with manufacturer sell price.
The initial report to Panasonic was also awful...they didn't get any of my information right and I basically had to have my service center re-file the warranty claim. The person on the other end could barely communicate with me due to a language barrier.
I honestly can't recommend a Panasonic product to anyone. If you do buy one go to a retailer with a no questions asked return policy, as an extended warranty is worthless since you can't get parts in a reasonable timeframe. Based on some other reviews and talking to my service center Panasonic quality is becoming a concern.
If the set worked I would give it 4-5 stars, but my review reflects my experience which has been a total nightmare that Panasonic could have easily fixed months ago. I would think if the panel dies, it makes sense to just ship a new set and get the core back but Panasonic would rather try to send the most expensive and large part in the TV instead. And in my case their QC in the parts dept wasn't adequate. I will update my review if my TV ever works again.
Updated on Mar 5, 2013
Panasonic replaced my TV after 90 days and it is absolutely stunning. Having saved $1000 buying from Amazon ended up costing me in the long run, but part of the fault lies with my service center and Panny. Lesson learned. Go to a dedicated tech store that has a liberal return policy and a price match and you can avoid my situation. And don't buy extended warranties...typically TVs fail quickly if they will at all.