"Philips 42PF9631D"on by ajakob
Pros Good looks that about it
Cons Be prepared to wait for you parts and repair for over 30 days.
Summary Out of box failure. Philips refered to autorized repair center. Now I am being told to wait over 30 days for a new power supply. Very upseting to pay 2k for a new tv that does not work and waith so long for it to be repaired. Philips would not provide a replacement. Customer care is powerless to do anytihing except refer you to a repair center. Best case scenario is 45 days before I see my tv. Should have bought Panasonic or Samsung.
"DO NOT BUY!!!!"on by edmoore1
Pros NONE, NONE, NONE NONE
Cons WARRANTY POLICY IS UNFAIR AND A COMPLETE FRAUD!
Summary I purchased a Philips plasma tv aug 18, 2005 model number 42pf9630/37 . The tv lost its picture may 4th 2006. As it was under warrantee, Philips took the unit, and decided to replace the unit Oct 4, 2006.
Philips authorized repair service had the unit for a total 5 months! I Finally received a replacement tv October 4, 2006, model number 42pf9631d/37.
My replacement( THIS MODEL) now is defective, malfunctions and has a problem with the picture.THERE IS A BRIGHT BLUE LINE THAT RUNS FROM TOP TO BOTTOM ON LEFT SIDE OF SCREEN, WITH ADDITIONAL BLOW OUT ON CENTER OF SCREEN. This started January 2, 2007.
I had one tech rep come to attempt to fix tv, and the problem remains.
Philips called and notified me that there is nothing they can due, and any repair cost will be at my own expense.
THEY INFORMED ME THAT the replacement unit will have the same warranty coverage as the original television. MEANING 1 year from the purchase date, which is August 8, 2005, WHICH ESSENTIALLY MEANS THERE IS NO COVEREAGE FOR THIS REPLACEMENT AS I RECIEVED IT OCTOBER 4, 2006.
Additionally, they do NOT give there direct number at "Philips entitlement" so you can not call them directly back.
I at my wits end and extremely dissatisfied with Philips.Updated
Replacement TV sent DOES NOT WORK! DEFECTIVE AGAIN!
Phillips finally replaced my tv after 5 months. TV worked fine for 3 months than in January the replacement tv broke.Harsh bright blue/white blowout randomly appears on left side of screen, top to bottom. Y board was replaced and the issue has not been resolved and has gotten worse. Turns out after several visits from authorized Philips repair, that plasma display need to be replaced. As of today April 17, the part is still not in and the TV still malfunctions.
AVOID PHILIPS PLASMA AT ANY COST!
Pros Anybody who sees it says it is the best ever
Cons 0...there are none...maybe sound is a little weak..so i run it through the sound system when needed.
Pros Don't buy philips
Cons I used the 42" plasma for 16 months before it completely died. Philips refuses to help unless a $500 new board is ordered plus service charge. $500! About the market value for a new 42" TV.
Pros The Pros...WHILE THE TV WORKED, IT WAS WONDERFUL
Cons I cannot believe that a company like Philips can sell you a 42inch Plasma and not stand behind their product...EVEN 2 months after the extended warranty had expired. Their customer NO-service Dept is even worse. Our $2000 TV lasted 26 months