Give your TV a new home from IKEA
- Average user rating: 2.5 stars out of 10 reviews Back to product review
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4 out of 4 people found this review helpful
1.5 stars
"Philips 42PF9631D"
Pros: Good looks that about it
Cons: Be prepared to wait for you parts and repair for over 30 days.
Summary: Out of box failure. Philips refered to autorized repair center. Now I am being told to wait over 30 days for a new power supply. Very upseting to pay 2k for a new tv that does not work and waith so long for it to be repaired. Philips would not provide a replacement. Customer care is powerless to do anytihing except refer you to a repair center. Best case scenario is 45 days before I see my tv. Should have bought Panasonic or Samsung.
- 1 reply to this review
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Philips terrible for customer service. TV failed after 5 months and could not find anyone to help, had to pester someone in Atlanta to lead me to a Consumer Resolution person and am getting, after much argument, a "refurbished" television. Never another Philips anything.
