- Average user rating: 3.5 stars out of 10 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 4 people found this review helpful
1.0 stars
"Samsung Screen Issue"
Pros: They give you a cloth & picture of a water bottle
Cons: It leaves permanent smudge on your screen no matter how much you wipe it dry!
Summary: "Serious is when you spend 3K & cant get a problem resolved"
by Nobuysamsung (see profile) - July 11, 2008
Pros: Samsung does not solve their problems
Cons: Seriously Bad Customer Service
Full user opinion
Samsungs Cust Svce sucks!!!If you ever have a problem..you bought from the wrong company.I called with a problem & was not helped but put on hold for 10 mins then transferred to the small appliance dept!Its a Tv guys!I called back and asked questions from another rep who really didnt want to admit to the problem but only half heartedly in the end. I called back only to be told by a supervisor that it was the retailers problem. I told her not to dump a technical writing problem on a retailer.Next I found other horror stories online & called their executive customer service at 800-522-7341...she too was full of apologies about my treatment & then hung up! What is wrong with a company who doesnt address a cutomer problem.This company is not on the stock exchange only on the Korean exchange.Some of their executives have been arrested for fraud!Researching Samsung online they have alot of Technical problems with alot of their products...They want your money but dont want to solve their screw-ups!Next time i will buy another brand.NO Where in the manual do they address the screen cleaning.Only on a dinky bag around a cloth.Does H2O not mean water.Does a picture showing a spritz on a cloth in a hand mean NOT to use a spritz of water.I did this & now there is a permanent smudge across my screen & Samsung said they heard of it happening & their screens are extremely sensitive so why dont they put it in their instructional manual & now say its the retailer problem they are supposed to give out those instructions.Bull Sheets!
- 2 replies to this review
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Thank You for sharing your expierence with Samsung CS, you just helped me make my make my choice in a new HDTV. It will not be a Samsung. Sony is looking better with each user review I read. Thank You again.
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now I know not to put water on mine
Samsung LN40A750:
